Field Associate - Telecom (Estate)

About the Role

This position is an off-roll assignment deputed through Quess Corp Ltd for telecom estate work in the field. The assigned geography covers Hyderabad, Warangal, and Vijayawada, and the role focuses on managing landlord interactions, rental follow-ups, site retention support, and documentation linked to estate operations.

Landlord Relationship Management

• Build and maintain productive working relationships with landlords across the assigned territory.
• Register landlord complaints and track them through to resolution.
• Follow up on complaint closure and ensure issues are closed with proper communication back to the landlord.
• Escalate unresolved matters to the manager whenever closure is delayed or blocked.

Rental Management

• Monitor and support timely release of rental payments within the territory.
• Work on issues that may be causing payment delays and help drive payments to full closure.

Relocation and Site Retention

• Support site retention efforts when a landlord initiates termination of a site.
• Coordinate relocation proposals if retention efforts do not succeed.
• Assist with dismantling and material removal coordination for relocated sites.
• Handle follow-up on final and full settlement requests initiated by the estate manager.

Document, Agreement Renewal, and Sharing Management

• Update landlord records and rental master data in coordination with the support team.
• Manage landlord requests related to ownership changes, property changes, TDS, GST, property tax, and service tax.
• Support NEFT collection and conversion activities.
• Ensure all required documents are completed for agreement renewals, site termination and final settlement closure, as well as new sharing and upgrade site delivery.

Additional Information

This role is handled as an off-roll deployment. The work requires active field coordination across the listed locations and strict adherence to process and documentation standards.