Entry-Level Administrative Professional - Operations & Office Support (Remote)

About PULSE (MENA)

PULSE (MENA) is a progressive organization focused on operational excellence and fostering innovation throughout the Middle East and North Africa region. We emphasize collaboration, efficiency, integrity, and ongoing learning. Our remote-first work culture enables team members to contribute effectively while growing professionally in an inclusive and supportive setting.

Position Overview

We are seeking a proactive and meticulous Entry-Level Administrative Professional to join our Operations team. This role suits candidates starting their administrative careers who enjoy organizing data, assisting teams, resolving daily operational issues, and ensuring smooth office functioning.

Key Responsibilities

• Deliver routine administrative assistance to managers and cross-departmental teams.
• Create, revise, format, and organize official documents, reports, presentations, and spreadsheets.
• Maintain orderly digital filing systems and secure document storage.
• Archive company records while preserving confidentiality standards.
• Manage shared inboxes and direct requests to proper personnel.
• Assist with data input and upkeep of records across multiple internal platforms.
• Coordinate internal workflows and operational procedures.
• Support tracking of operational initiatives and project progress.
• Prepare operational reports following company formats.
• Follow up on pending tasks and action items.
• Facilitate onboarding processes for new hires.
• Help maintain standard operating procedures and internal guidelines.
• Arrange meetings across various time zones, send invites and reminders, prepare agendas and materials, record minutes, and distribute follow-ups.
• Coordinate virtual events and team sessions.
• Draft professional emails and announcements and manage inter-departmental communications.
• Respond promptly and courteously to routine queries.
• Maintain digital office tools, track supplies and software subscriptions.
• Assist with vendor documentation, travel arrangements, and expense reporting.
• Update internal databases and generate regular administrative reports.
• Ensure quality and completeness of records.
• Identify opportunities to enhance administrative and communication workflows and participate in improvement projects.
• Assist in implementing new administrative tools and processes.

Required Qualifications

• Minimum high school diploma; Associate's or Bachelor's degree in Business Administration, Management, Communications, or similar is preferred.
• 0 to 2 years of experience in administration, office support, customer service, internships, or related roles.
• Excellent organizational and multitasking capabilities.
• Strong English communication skills, both written and verbal.
• Detail-oriented with high accuracy standards.
• Ability to prioritize tasks and meet deadlines independently in a remote setup.
• Professional demeanor with good interpersonal skills.
• Willingness to learn new administrative systems and processes.

Preferred Qualifications

• Previous internship or administrative support experience.
• Experience working remotely or within virtual teams.
• Familiarity with project coordination.
• Understanding of business communication norms.
• Arabic language skills are advantageous.

Technical Proficiencies

• Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
• Video conferencing platforms like Zoom, Microsoft Teams, Google Meet
• Team collaboration tools such as Slack or equivalents
• Task management software including Asana, Trello, ClickUp, or Monday.com
• Cloud-based document management systems

Core Competencies

• Strong organizational and planning skills
• Effective time management
• Excellent communication abilities
• Professionalism and confidentiality adherence
• Problem-solving and adaptability
• Team collaboration
• Initiative and accountability
• Attention to detail
• Customer service orientation

Success Criteria

• Maintains accurate and organized administrative documentation.
• Communicates professionally with various stakeholders.
• Ensures smooth day-to-day operations with little supervision.
• Consistently meets deadlines.
• Demonstrates reliability and organizational excellence.
• Offers ideas to improve administrative processes.
• Fosters positive interdepartmental relationships.

Benefits

• Competitive remuneration package.
• Opportunity to work fully remotely.
• Flexible work hours.
• Paid leave and company-recognized holidays.
• Access to professional training and development programs.
• Opportunities for career advancement in operations and administration.
• Supportive, inclusive, and collaborative team environment.
• Exposure to regional and international initiatives.
• Recognition and growth opportunities based on performance.

Equal Opportunity Commitment

PULSE (MENA) is dedicated to fostering a diverse and inclusive workplace, ensuring equal employment opportunities while promoting a respectful and cooperative work environment.