Enterprise Customer Success Manager

About the Role and Company

Join Canva's team as an Enterprise Customer Success Manager in Austin, Texas. You'll be part of a growing organization that has revolutionized how design is approached, with over 100 million monthly active users worldwide. This is a hybrid role requiring commuting to the Austin office 1-2 times weekly. Our team focuses on driving value within global enterprise customers by educating and empowering them to maximize their use of Canva's platform.

Key Responsibilities

• Lead post-sale engagement with strategic enterprise clients including onboarding, training, adoption, and advocacy to maintain high customer satisfaction.
• Foster relationship building and multithreading to understand customer goals, identify growth opportunities, and collaborate closely with account teams to facilitate renewals and expansion.
• Develop and implement best practices, processes, and playbooks for top-tier SaaS enterprise sales and customer success operations.
• Partner cross-functionally to identify product enhancements and ensure customers stay informed about new features and offerings.

Required Qualifications and Skills

• Minimum 3 years of post-sales enterprise experience in B2B SaaS with a consistent record of exceeding quotas.
• Strong commercial acumen with strategic and creative thinking to drive account growth and renewals.
• Ability to interpret and utilize data and analytics to influence decisions and support client conversations.
• Excellent communication skills to collaborate, inspire, and effectively engage both internal teams and customers.
• Adaptability and creativity to learn continuously and embrace change while dreaming big.
• Integrity, trustworthiness, and the capability to build credibility internally and externally.
• Resilient, action-oriented, and resourceful with a determination to achieve goals.
• Humility and openness to challenge assumptions and pursue continuous self-improvement.

Benefits and Perks

• Equity ownership opportunities to share in the company’s success.
• Comprehensive health benefits focused on wellbeing.
• 401(k) retirement plan including company contributions.
• Inclusive parental leave policy accommodating all parents and caregivers.
• Annual Vibe & Thrive allowance supporting wellbeing, social connection, and workspace setup.
• Flexible leave policies encouraging recharge and personal time.

Additional Information

Hiring is based on experience, skills, and business needs in compliance with local laws. Canva values diverse skills and backgrounds and welcomes applicants even if they do not fully match the listed criteria. Interview accommodations can be requested, and interviews are conducted virtually. Candidates are encouraged to share their pronouns and any reasonable adjustments needed during the hiring process.