Duty Manager

About TRIFECTA

TRIFECTA by The Ride Side is Asia's pioneering integrated surf, snow, and skate venue situated in Singapore's heart. It offers a unique experience where visitors can engage with snowboarding, surfing, and skating all in one location during a single day. The destination promotes creativity and self-expression, drawing in passionate action sports and lifestyle enthusiasts. TRIFECTA is structured as three distinct yet connected businesses under one roof: Surf, Snow, and Lifestyle, fostering a vibrant culture of youthful collaboration.

Role Overview

The Duty Manager position is a full-time, on-site leadership role based in Singapore. This role is pivotal in managing the daily operational effectiveness of the venue. Responsibilities include supervising front-of-house and activity zones, enforcing safety protocols, and ensuring guests enjoy a smooth and positive experience. The Duty Manager handles staff scheduling, conducts pre-shift briefings, supports training efforts, and manages guest queries and escalations professionally. They continuously monitor facility conditions and equipment functionality, ensuring seamless surf, snow, and skate operations. The role also involves supporting event coordination, collaborating with internal teams, and delivering detailed operational reports to management to drive ongoing enhancements.

Key Duties

• Serve as the primary operational authority during shifts, acting as Manager on Duty.
• Coordinate teamwork across business units to optimize guest experiences during events and busy periods.
• Direct cross-team staff within the shift, with authority substantiated by the Chief Operating Officer.
• Lead incident response actions such as handling injuries, equipment malfunctions, evacuations, and necessary activity halts for safety.
• Ensure all incidents are thoroughly recorded and followed up according to the established playbook.
• Maintain enforcement of guest service and safety standards for all teams during shifts.
• Administer daily opening and closing procedures and produce accurate shift reports.
• Support scheduling by confirming attendance, managing roll calls, and compiling shift handover documentation.

Candidate Profile

• Strong operational leadership and supervisory experience, adept at managing venue activities and staff coordination.
• Excellent customer service and communication skills, capable of resolving guest issues diplomatically and fostering a welcoming environment.
• Awareness of safety and risk management practices, ensuring safety compliance and effective incident documentation and response.
• Organizational acumen with strong problem-solving abilities and meticulous attention to detail, effective under pressure.
• Proficiency with administrative and digital tools such as scheduling software, email platforms, spreadsheets, and reporting formats.
• Experience in hospitality, leisure, sports facilities, or event management is advantageous.
• Availability to work flexible schedules including evenings, weekends, and holidays to meet operational demands.
• A passion for or experience with surf, snow, or skate sports, coupled with a dedication to creating a safe and inclusive environment for all participants, is a plus.