Donor Specialist

About Goodwill of North Georgia

At Goodwill of North Georgia, we positively influence our community by utilizing donations and sales from over 100 locations to assist local job seekers in obtaining meaningful employment. Our mission is focused on putting people to work and supporting their growth both personally and professionally.

Discover more about our retail stores, donation centers, and career centers, and how we empower local job seekers at goodwillng.org.

What We Provide

• Weekly paycheck schedule
• Paid vacation and holiday leave
• 25% discount for employees
• Health, dental, and vision insurance coverage for employees and their families
• Free uniforms for staff
• Access to complimentary job skills training through Goodwill Career Centers

Key Responsibilities

• Evaluate and grade donated items thoroughly for resale in retail stores
• Process donations quickly to achieve production targets while following standard procedures
• Maintain a courteous and professional demeanor with all guests, prioritizing a people-first approach
• Provide donation receipts to donors
• Address guest inquiries and resolve issues per agency and departmental policies
• Sort donations into appropriate categories accurately
• Communicate effectively with management when needed
• Follow training guidelines, e-learning modules, and work instructions consistently
• Make sound decisions to advance operational efficiency
• Collaborate cooperatively with team members and foster a positive workplace culture
• Keep the donor area and donation center clean and orderly
• Observe safety and security guidelines, reporting hazards or injuries promptly
• Assist drivers with loading and unloading donation trucks
• Attend all mandated training sessions and meetings
• Perform other duties as assigned by management

Qualifications

• High school diploma or GED preferred
• At least one year of production experience preferred
• Commitment to fostering a welcoming team environment focused on exceptional guest service
• Basic math and reading proficiency
• Good English communication skills, both oral and written, along with strong interpersonal capabilities
• Must be at least 18 years old to be certified to operate forklifts; individuals aged 16–17 are not eligible to operate forklifts, balers, or compactors

Work Environment and Physical Requirements

• Employees must wear approved safety work shoes starting employment
• Work may involve exposure to varying temperatures, including heat, cold, and dusty conditions
• Physical demands include bending, reaching, grasping, standing, and walking for extended periods, plus pushing, pulling, and lifting up to 30 pounds with or without accommodations