Digital Sales Representative

About Twilio

Twilio is a pioneering company shaping the future of communication technologies through innovative solutions that support hundreds of thousands of businesses and empower millions of developers around the world to create personalized customer interactions. Embracing a remote-first culture with strong global connectivity and inclusion, Twilio offers a vibrant, diverse team environment making a worldwide impact daily.

Role Overview

As a Digital Sales Representative at Twilio, you will play an essential role in expanding the business by acquiring new customers, engaging in solution-based selling, and closing deals primarily targeting SMB and Mid Market companies across Europe. Your primary emphasis will be promoting Twilio’s email platform, SendGrid, though you will have exposure to Twilio’s full Communications business unit portfolio and the opportunity to sell various products and services.

Key Responsibilities

• Drive revenue growth through net new customer acquisition within an assigned territory, ensuring outstanding customer satisfaction throughout the sales process.
• Collaborate with clients across multiple industries to comprehend their business and technical needs, crafting tailored solutions utilizing Twilio’s communications API platform.
• Coordinate with internal teams including Sales Development, Marketing, Product, Engineering, and Support to address customer requirements and advise on digital communication strategies.
• Bring passion, creativity, and exceptional interpersonal and communication skills to simplify complex technical and financial information for clients.
• Effectively prioritize and manage several projects and sales deals simultaneously to meet targets.

Required Qualifications

• Minimum 5 years of experience in technical SaaS or CPaaS sales with a consistent record of high performance.
• Solid understanding of cloud computing and communications business models, and enthusiasm for selling to technical audiences through solution-oriented approaches.
• Excellent written and verbal communication skills, able to clearly explain complex technical and financial concepts.
• Hands-on experience in technical solutions selling with a customer-focused mindset.
• High adaptability and willingness to innovate in a fast-paced environment.

Working Conditions and Location

This is a remote position based in Ireland. Occasional travel may be required for team meetings or customer engagements to build and strengthen relationships.

Benefits and Company Culture

Twilio offers a competitive salary package, generous paid time off, extensive parental and wellness leave, healthcare benefits, retirement savings plans, and more — with variations depending on the location. The company fosters a culture of problem-solving, initiative, teamwork, and continuous experimentation described as “Twilio Magic.” Employees are also encouraged to contribute positively to their communities through volunteering and donations.

Equal Opportunity Statement

Twilio is an equal opportunity employer committed to diversity and inclusion, ensuring non-discrimination across a broad set of protected characteristics including race, gender identity, sexual orientation, disability status, veteran status, and more. The company also complies with fair chance hiring practices and participates in E-Verify as required by law.