Desktop Engineer I

About Trintech

Trintech focuses on returning valuable time to individuals by providing a cloud-based platform and solutions that empower thousands of clients worldwide to transform productivity within their finance and accounting sectors. Their offerings drive efficiency, ensure accuracy to reduce risk, and enable strategic decision-making. The India Global Capability Centres (GCC) contribute to global engineering efforts by supporting design and development and fostering innovation in Trintech's upcoming technologies. The company is headquartered in Plano, Texas, with offices across several countries globally.

Role Overview

The Desktop Support Engineer I functions as an individual contributor managing technology and processes that connect over 500 employees globally. Responsibilities include installation, troubleshooting, repair, maintenance, and upgrades of a variety of devices such as computers, laptops, printers, terminals, and conferencing systems to maintain peak performance. This role also involves performing preventive maintenance and resolving hardware and application issues escalated from the global service desk and remote teams. A strong focus on customer service is essential.

Key Responsibilities

• Provide support for both public and private cloud environments and a distributed IT service desk catering to a worldwide workforce.
• Maintain asset inventory, return defective equipment to maintenance stocks, document repairs, and ensure assigned spare parts are adequately restocked.
• Educate internal users on basic operation of software, hardware, and peripheral devices.
• Accept ownership and accountability for issues and queries assigned to the queue.
• Build technical expertise across company systems and develop specialized knowledge in designated technical areas.
• Collaborate with vendor support to resolve technical desktop environment issues.
• Participate in ongoing training and review processes to remain compliant with IT policies, maintain security standards, and deliver consistent service.
• Create and document standardized procedures to promote automation and guarantee project deliveries within scope, timeline, and budget.

Required Skills and Qualifications

• Minimum of two years' experience in desktop support roles.
• In-depth knowledge of unified endpoint management tools such as Kaseya and ServiceNow, including implementation, maintenance, and administrative functions.
• Proficient in IT service management tools, particularly ServiceNow.
• Strong adherence to technical standards that support security and infrastructure architecture.
• Excellent verbal, written, and interpersonal communication abilities.
• Capable of managing multiple tasks, handling interruptions effectively, and communicating clearly.