Customer Team Member

Overview

We are seeking a proactive Customer Team Member to join our SPAR store reopening in Cannington. This role involves supporting the store management team to create an outstanding customer experience while helping maximize sales and store improvements through effective task execution and superior service delivery.

Key Responsibilities

• Welcome customers warmly with a friendly approach.
• Provide helpful responses to customer questions about products and services.
• Efficiently handle customer transactions at tills with accuracy and positive demeanor.
• Promote selected products and multi-buy offers to enhance sales.
• Manage stock by receiving deliveries, shelving items, maintaining store cleanliness, and rotating stock to preserve freshness.
• Conduct tasks such as date checking, gap analysis, price updates, and setting promotional displays as required.
• Follow all internal company policies and operational procedures diligently.

Skills and Requirements

• Prior experience in retail or a similar customer-facing role is preferred.
• Strong capability to follow detailed instructions and procedures with high attention to detail.
• Basic understanding of retail legislative responsibilities to maintain compliance.
• Ability to propose ideas for improving customer service and advancing the business.
• Familiarity with 'Challenge 25' age verification policy is an advantage.
• Energetic and enthusiastic team player who can also work independently.
• Preferred but not mandatory: experience handling cash transactions.

Employee Benefits

• Comprehensive benefits package including holiday, maternity, and paternity leave beyond statutory minimums.
• Opportunities for skill development within a supportive, diverse workplace culture.
• Extensive training and development programs.
• Experience working in a fast-paced, high volume convenience retail environment.
• Generous staff discounts in all SPAR stores (excluding alcohol and cigarettes).
• Promotion opportunities prioritizing internal candidates.
• Paid breaks during shifts with complimentary tea and coffee.
• Early access to wages through payroll advance options.
• 24/7 access to payslips and work schedules via HR portal.
• Wellbeing programs including emotional support, counselling, and legal/financial advice.
• Participation in company pension and NEST pension schemes.
• Additional holiday purchase schemes, cycle-to-work bicycle purchase scheme, and long service awards.

About the Employer

A.F. Blakemore & Son Ltd, founded in 1917, is a leading privately-owned UK business with approximately 6,000 staff generating a £1.2 billion turnover. Operating over 300 SPAR convenience stores and diverse retail, foodservice, and wholesale distribution enterprises, we continue to evolve while maintaining our family business values. SPAR is a global food retail chain with more than 13,800 stores across 48 countries, and the UK's foremost convenience store brand.

Additional Information

This is a permanent position with varied shifts on a rota system at our Cannington location. We are a Disability Confident Committed employer ensuring an inclusive workplace with a Guaranteed Interview Scheme for candidates with disabilities meeting minimum criteria. Closing date for applications is 10th September 2026.

Salary

Hourly wage is £12.71.