Customer Support Representative

About Komatsu New Zealand

Join Komatsu New Zealand and be part of an inclusive and collaborative culture focused on creating value together. This global company brings over a century of industry success and is respected for innovation, safety, and strong customer support. With over 60,000 employees worldwide and an expanding New Zealand presence, Komatsu invests heavily in employee training, career advancement, and fostering a respectful, team-oriented environment.

Role Overview

We have an exciting 12-month fixed-term contract opportunity based at our Christchurch branch for a Customer Support Representative. This important role supports our Aftermarket business by handling parts enquiries, quotations, order processing, and coordinating logistics. Working closely with Service and Warehouse teams, you will ensure minimal equipment downtime by fulfilling parts needs promptly. The role also includes proactively following up on quotations, identifying sales leads, and providing superb customer service from initial enquiry through delivery.

Key Responsibilities

• Interpret and respond to customer parts enquiries for Komatsu product lines accurately.
• Prepare detailed quotations and consistently follow up on opportunities to boost parts sales.
• Manage customer orders, branch stock transfers, and freight arrangements effectively.
• Support workshop operations by ensuring parts availability for scheduled repairs.
• Maintain precise inventory records and customer data using Komatsu’s information systems.
• Develop and sustain strong, respectful customer relationships by delivering professional and responsive service.
• Adhere to safety protocols contributing to a secure and collaborative workplace environment.

Candidate Profile

Ideal candidates will bring practical experience within parts, customer service, warehouse, or aftermarket sectors, preferably involving heavy equipment, trucks, agricultural, automotive, or industrial machinery parts. Strong communication and customer service skills, excellent attention to detail, and experience with computerized inventory or ERP systems are essential. The ability to prioritize tasks efficiently in a busy environment, a positive mindset, and a commitment to safety are also expected.

Additional Qualifications

• Current valid driver’s license is required.
• Forklift license will be considered an advantage.

Perks and Benefits

• Employer contribution matched to employee KiwiSaver contributions up to 10%.
• Life and disability insurance coverage.
• Complimentary annual health check.
• Flexible working hours where feasible.
• Paid parental leave entitlements.
• Access to extensive technical training, personal development and skill advancement programs.
• Varied discounts covering retail, automotive, travel, and health-related products.
• $3000 referral bonus for introducing a successful new hire to Komatsu.

Diversity and Inclusion

Komatsu embraces diversity through hiring people of varied skills, cultural backgrounds, experiences, preferences, and ethnicities across different generations. We uphold a zero-harm workplace culture and provide a competitive remuneration package to support our employees’ wellbeing and success.