Customer Support Executive

Job Overview

Genxlead Retail Private Limited is seeking a seasoned Customer Service Representative dedicated to delivering outstanding customer support and fostering this commitment throughout the company. The primary objectives include ensuring operational efficiency, profitability of the customer service department, and enhancing customer satisfaction, loyalty, and retention by meeting or exceeding expectations.

Key Responsibilities

• Address customer complaints effectively by providing suitable solutions and alternatives within designated timeframes while ensuring follow-up until resolution.
• Analyze and understand customer requirements to attain optimal satisfaction levels.
• Develop and maintain long-lasting relationships and trust with customers.
• Efficiently handle a high volume of inbound calls.
• Deliver precise, accurate, and comprehensive information utilizing appropriate tools and methods.
• Adhere strictly to communication protocols, guidelines, and company policies.
• Go beyond expectations to actively engage customers and enhance their experience.
• Exhibit strong telephone communication skills and attentive listening.
• Effectively multitask, prioritize responsibilities, and manage time.
• Demonstrate customer-focused attitude and flexibility in dealing with varied personalities.
• Previous experience in customer support is advantageous.

Compensation

Monthly salary range: INR 15,000 to INR 27,000.