Customer Support Executive - Hindi

About the Company

Stelling Technologies operates IntrCity by RailYatri, a multimodal intercity travel platform that allows customers to reserve trains and buses across India. Its IntrCity SmartBus service is presented as India’s only branded bus fleet, with features such as lounges, dedicated Bus Captains for personalized help, CCTV and GPS tracking, Wi‑Fi, onboard entertainment, free cancellation up to the last hour, and insurance coverage worth 7 lakhs. The service promise also includes punctual trips, onboard washrooms, safety-focused buses, and support at every stage of the journey. Company websites mentioned are www.railyatri.in and www.intrcity.com.

Role Overview

The role is for a customer support professional who can handle customer questions, resolve concerns quickly, and represent the company’s products and services clearly and accurately.

Key Responsibilities

• Understand customer issues and provide prompt, helpful assistance.
• Explain the company’s products and services clearly to customers.
• Answer customer queries in a timely manner and follow through until resolution.
• Work with different internal teams to ensure customer requests are handled quickly.
• Gather customer feedback and promote relevant services when appropriate.
• Record all interactions accurately and on time.
• Meet individual sales targets consistently.
• Be available for rotational shift schedules.

Desired Skills

• Strong verbal communication skills in Hindi and English.
• Ability to speak Tamil; knowledge of any additional language will be an advantage.
• Good interpersonal and customer handling skills.
• Comfort with call-center or voice-based support environments.
• Ability to manage coordination across teams.
• Sales orientation and comfort with upselling.
• Accurate documentation and logging discipline.

Eligibility

Graduation is not mandatory for this opportunity.

Work Schedule

The position requires flexibility for rotational shifts.