Customer Success Representative

About Flagler Health

Flagler Health is developing a clinical operating system tailored for modern musculoskeletal care. The company partners with MSK provider groups and specialty clinics to enhance their growth, streamline operations, and improve ongoing patient engagement throughout the patient lifecycle. Their platform bridges care delivery and clinic operations, enabling providers to maximize value across patient acquisition, clinical workflows, and longitudinal care. Having recently secured Series B funding, Flagler Health is poised for its next growth phase.

Key Responsibilities

• Manage the ongoing relationships with designated healthcare clients to promote platform adoption and ensure customers gain tangible benefits from the system.
• Act as the primary liaison connecting customers and internal teams, facilitating effective communication.
• Convert customer requirements into actionable outcomes, gather feedback, and champion the customer's voice within the company.
• Identify potential risks and opportunities within assigned accounts to aid in customer retention and account expansion.
• Travel approximately 25% of the time to interact directly with clients onsite.

Qualifications

• Between one and three years of relevant experience in healthcare technology or working in a healthcare environment closely linked with health technology platforms such as athenahealth.
• Deep understanding of healthcare workflows and culture, demonstrated by a history of cultivating strong, lasting client relationships.
• Highly organized, proactive, and motivated by problem-solving within customer settings.
• Excellent communication skills with a strong sense of ownership, thriving in dynamic and mission-driven environments.
• Previous experience in customer success roles specifically in healthtech is a significant advantage.

Company Values

• Tenacity and Accountability: Embracing diverse roles and relentlessly tackling complex challenges.
• Growth Mindset: Continuously seeking learning opportunities and facing challenges fearlessly, understanding that setbacks are part of progress.
• Constructive Feedback: Taking criticism positively and responding swiftly to improve.
• Agility: Valuing speed in execution and thriving in a fast-paced startup environment.
• Attention to Detail: Striving for accuracy and correctness consistently.