Customer Success Partner - Enterprise Segment

About Dandy

Dandy is revolutionizing the $400 billion dental industry by introducing innovative technology that modernizes every aspect of dental practices. Backed by top venture capital firms, the company is developing an operating system designed to empower dental clinicians and their teams worldwide to enhance patient care and business efficiency.

Position Overview

The Customer Success Partner role focuses on supporting the Enterprise Segment team by managing key dental practice partners. This position plays a vital part in fostering growth and retention by collaborating with Senior Account Managers to build relationships, understand client needs, and ensure successful product adoption.

Key Responsibilities

• Manage daily relationships and performance of child accounts within enterprise and strategic Dental Service Organization (DSO) customers.
• Serve as the primary liaison for assigned practices, building trust with both clinical and administrative stakeholders.
• Assist Enterprise Account Managers in maintaining high retention and satisfaction within DSO partnerships.
• Use Salesforce and other data tools to monitor customer health, proactively reaching out when order volume or engagement declines.
• Handle escalations from child accounts by identifying root causes and resolving client issues thoroughly.
• Support data analysis efforts by tracking account metrics, preparing reports, and identifying trends to optimize strategies.
• Promote comprehensive adoption of Dandy’s products and services among clients.
• Identify and execute expansion opportunities such as cross-selling or upselling through collaboration with Account Managers.
• Conduct targeted outreach campaigns to boost retention, engagement, and customer satisfaction.
• Collect client feedback to inform product and service enhancements internally.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related discipline.
• 1-2 years’ experience in account management, customer success, or client-facing roles, preferably in B2B settings; experience in dental or healthcare technology is advantageous.
• Strong verbal and written communication skills with clarity and conciseness in conveying complex information.
• Proven ability to build rapport and trust with diverse client stakeholders.
• Detail-oriented problem solver with a customer-first mindset.
• Comfortable learning and using software platforms and digital tools.
• Highly organized, capable of managing multiple priorities in a fast-paced environment.
• Team-oriented collaborator.

Benefits and Work Environment

• Competitive compensation and benefits suited to each operating country, including healthcare, dental, mental health, parental support, retirement plans, and paid time off.
• Opportunities for professional growth within an innovative and expanding industry.
• Inclusive, supportive, and collaborative workplace culture.
• Meaningful impact on enterprise client success.

Additional Information

Dandy is an equal opportunity employer committed to diversity, inclusion, and compliance with the Americans with Disabilities Act (ADA). Accommodations for interviews and workplace accessibility are available upon request.

Applicants' personal data will be processed in line with Dandy's Privacy Policy and GDPR regulations, with rights to access, correct or delete personal data accessible via Privacy Requests.