Descripción del trabajo

About the Role

This opportunity is on behalf of a partner company searching for a Customer Success Manager (m/f/d) located in Germany. You will play a pivotal role ensuring enterprise clients maximize the value of sophisticated cybersecurity solutions across their lifecycle. You will be responsible for managing customer relationships, encouraging product adoption, facilitating renewals, and uncovering long-term growth opportunities. Working alongside sales, product, legal, and support teams, you will serve as a trusted adviser to help customers reach their security goals.

Key Responsibilities

Oversee a portfolio of customer accounts, serving as the main contact and cultivating lasting relationships.
Lead onboarding, engagement, adoption, and renewal to ensure customers derive full benefit from the products.
Manage renewals by forecasting, negotiating, handling opportunities, and resolving any customer issues.
Track customer health, identify risks, formulate mitigation plans, and maintain detailed account documentation.
Conduct regular business reviews to monitor progress, align objectives, and demonstrate ongoing value to clients.
Align customer business needs with product features to boost adoption and foster loyalty.
Spot potential for account expansion or upselling and collaborate with sales teams to drive growth.
Collaborate cross-functionally with sales, legal, product, support teams, and external partners to ensure a smooth customer journey.
Maintain thorough product knowledge, stay updated on product changes and pricing, and advise customers on best security practices.
Support timely resolution of customer issues by tracking support tickets and following up effectively.

Required Qualifications and Experience

Between 3 and 5 years in customer success, account management, or a related client-facing role.
Relevant professional experience within the cybersecurity sector.
Proficient in managing customer relationships using CRM systems and monitoring customer health metrics.
Strong grasp of customer lifecycle management, including renewals and adoption strategies to maximize value.
Ability to present technical solutions, advise on security best practices, and communicate complex concepts clearly.
Proven experience collaborating across internal teams and external partners to advance initiatives.
Knowledgeable in security operations, vulnerability management, and cybersecurity workflows.
Familiarity with enterprise software environments, including ERP systems such as SAP or Oracle, is advantageous.
Background in a security software firm or fast-paced technology setting is a plus.
Excellent business communication skills in English, both spoken and written; German language skills are preferred.
Possession of a relevant university degree or equivalent professional qualifications.

Benefits and Work Environment

Fully remote position with flexibility to work from anywhere in Europe.
Competitive salary combined with performance-related incentives.
Opportunity to make a significant impact in the cybersecurity field protecting critical business applications.
Prospects for professional growth within a rapidly expanding technology company.
An inclusive culture that encourages innovation, teamwork, and lifelong learning.
Supportive colleagues focused on tackling complex and meaningful security challenges.
Chance to collaborate with leading enterprises and customers worldwide.

Additional Information

The hiring process involves an AI-powered matching system to evaluate applications objectively and swiftly based on core criteria. This shortlist is forwarded to the employer, who handles interviews and assessments. Your personal data will be processed in compliance with data protection regulations including GDPR. Artificial intelligence tools might be used to assist with reviewing applications and resumes, but final employment decisions rest with human recruiters.

Customer Success Manager (m/f/d)