Customer Success Coordinator

About WarriorBabe

WarriorBabe is committed to empowering women through fitness and personal growth. Our team shares a passion for helping women thrive by offering personalized macronutrient plans, workout programming, one-on-one coaching, a dedicated mobile app, and a strong online community. Our programs support women of all ages and fitness levels, adapting to ensure ongoing progress and success.

Our Mission

We aim to help 100,000 women regain their confidence and sense of personal power.

Role Overview

We are seeking a dynamic, client-focused Customer Success Coordinator to join WarriorBabe. This individual will be well-versed in our product offerings, particularly the WarriorBabe VIP Program, and passionate about supporting women throughout their fitness journeys. The Coordinator plays a pivotal role in fostering strong client relationships from onboarding through continued engagement.

Key Responsibilities

• Assist with coach-client introductions during welcome calls under the guidance of the Customer Success Manager.
• Respond promptly to client inquiries regarding program usage and onboarding requirements via phone, email, and text.
• Collaborate with internal teams to address and escalate client issues efficiently.
• Identify clients who could benefit from additional WarriorBabe services and facilitate warm transitions to relevant teams.
• Support efforts to keep clients engaged, overcome onboarding challenges, and sustain motivation towards their goals.
• Help drive renewal and upgrade opportunities by identifying next steps within the WarriorBabe ecosystem, maintaining a client-first perspective.

Candidate Qualifications

• 3 to 5+ years of customer service experience preferably in client success roles.
• Outstanding communication skills with clear, empathetic, and professional verbal and written abilities.
• Familiarity with CRM platforms and project management tools to streamline client interactions and tasks.
• Excellent multitasking and time-management skills to juggle multiple client requests promptly and accurately.

Position Requirements

• Availability to work evening hours Monday to Friday until 9pm PST/12am EST and Saturdays between 7am-3pm PST/10am-6pm EST.
• Participation in monthly company-wide meetings and weekly team huddles on customer support and success.
• Preferred residence on the U.S. west coast or the ability to accommodate relevant time zones.

Compensation and Benefits

• Starting hourly wage at $28.00, with opportunities for pay increases based on performance and experience.
• Performance bonuses tied to client retention, renewals, and success metrics.
• Full-time remote position offering flexible scheduling aside from mandatory meetings.
• After 90 days, eligibility for medical, dental, and vision insurance, plus immediate access to a 401(k) retirement plan with employer matching.
• PTO accrual including paid holidays for a healthy work-life balance.
• Discounts on WarriorBabe products and services to enhance community connection.

Additional Information

Currently, WarriorBabe does not support employment for residents of California.