Customer Service Representative - Remote

About the Company

Sharecare is a prominent digital health organization focused on revolutionizing how individuals manage and enhance their health. Their innovative virtual health platform integrates health data and offers tailored insights to empower users in making informed health decisions. They serve a broad audience including individuals, healthcare professionals, employers, insurance plans, government entities, and communities, aiming to improve health outcomes through data-based solutions. The company is driven by the principle that cooperation and accessible quality care substantially impact health behaviors and outcomes, utilizing technology to support individuals in their health journeys.

Role Overview

We are looking for a committed and professional Customer Service Representative to join our energetic team. This role serves as the initial point of contact, delivering exceptional assistance to members and healthcare providers. Key duties involve responding to inbound calls, addressing inquiries, resolving challenges, and maintaining exceptional customer satisfaction. The position requires use of computerized systems for tracking interactions, diagnosing problems, and promoting the company's services. Candidates should exhibit excellent communication, a customer-first mindset, and multitasking abilities. This opportunity allows involvement in a growing firm dedicated to enhancing health outcomes through compassionate and expert service.

Qualifications

• High school diploma or equivalent is required
• Previous experience in customer service is advantageous
• Strong verbal and interpersonal communication skills
• Effective multitasking capabilities
• Familiarity with Microsoft Word and Outlook
• Proficient keyboarding and internet navigation skills
• Ability to collaborate effectively within teams
• Flexibility to adapt in a fast-moving, changing work environment

Primary Responsibilities

• Promptly and professionally answer incoming calls from members and providers
• Evaluate caller needs, prioritize inquiries, and respond accordingly
• Provide precise information regarding Sharecare's services and benefits
• Enter and maintain accurate records of interactions using computer systems
• Identify issues, perform problem analysis, and suggest appropriate solutions
• Educate callers proactively about program features to encourage participation
• Sustain high customer satisfaction levels and collaborate internally as required
• Escalate complex cases appropriately and ensure follow-up
• Achieve or exceed call center metrics including attendance and quality standards
• Build rapport by tailoring communication style to caller needs

Benefits

• Competitive remuneration and benefits package
• Comprehensive health insurance plans
• Paid holidays and vacation leave
• Opportunities for ongoing professional growth and career advancement
• Supportive, diverse, and inclusive workplace culture
• Flexible working arrangements when applicable

Equal Opportunity Commitment

Sharecare and its affiliates are Equal Opportunity Employers dedicated to creating an inclusive environment. They uphold non-discrimination based on race, color, gender, national origin, sexual orientation, gender identity, religion, age, disability, veteran status, or any other legally protected category. All eligible candidates will be considered for employment without bias.