Customer Service Representative

Position Overview

The Tesla Collision Repair Program is seeking a Customer Service Representative to join its Internal Collision Center and support the Authorized Collision Program for one of the world’s leading vehicle brands. This role involves managing various customer service and operational tasks related to collision repairs.

Key Responsibilities

• Maintain and schedule vehicle repairs and maintenance appointments.
• Prepare vehicles upon arrival and coordinate necessary logistics.
• Communicate effectively with customers to set expectations and provide updates.
• Manage rental vehicle coordination and handoffs.
• Provide timely status updates on vehicle repair progress.
• Oversee inventory by reordering materials and supplies as needed.
• Conduct repair reviews and arrange vehicle delivery once repairs are complete.

Required Skills and Qualifications

• Demonstrated customer-focused mindset when interacting with clients and team members.
• Willingness and aptitude to train other team members.
• Ability to work independently with minimal supervision.
• Preferred experience with Microsoft Office applications.
• Strong written and verbal communication capabilities, plus ability to follow instructions accurately.
• Accounts receivable experience is beneficial but not mandatory.

Compensation and Benefits

This full-time position offers competitive hourly wages and comprehensive benefits from the first day of employment:

• Medical plans, including options with no payroll deductions.
• Family-building benefits such as fertility treatments, adoption, and surrogacy support.
• Dental and vision insurance plans with options for zero paycheck contributions, including orthodontic coverage.
• Company contributions to Health Savings Accounts (HSAs) when enrolled in eligible plans.
• Flexible spending accounts for healthcare and dependent care.
• 401(k) retirement plan with employer matching and employee stock purchase programs.
• Company-paid basic life and accidental death & dismemberment insurance.
• Short-term and long-term disability coverage (subject to a 90-day waiting period).
• Employee Assistance Program for support and counseling.
• Paid sick leave, vacation accrual, and holidays, with flexible scheduling for salaried employees.
• Backup childcare services and parenting resources.
• Voluntary insurance options covering critical illness, accidents, hospital stays, theft, legal services, and pet insurance.
• Wellness programs including weight loss and tobacco cessation.
• Programs supporting new parents such as the Tesla Babies program.
• Commuter benefits and employee discounts.

Compensation Details

• Customer Service Representative I: $20.44 to $24.84 per hour
• Customer Service Representative II: $20.44 to $27.00 per hour
• Customer Service Representative III: $20.44 to $30.24 per hour

The pay range varies based on location, individual knowledge, skills, and experience. Additional compensation may include cash and stock awards. Further benefits information will be provided upon offer of employment.

Application Deadline

Applications for this role are accepted until September 1, 2026, after which the posting will be closed.