Customer Service Professional

About Siemens Smart Infrastructure

Siemens is revolutionizing living and working environments by seamlessly integrating energy systems, buildings, and industries. Our smart infrastructure solutions foster a connected and caring world, emphasizing resource conservation, sustainable energy delivery, and societal adaptability. From hardware components to cloud-based digital services, Siemens offers diverse products including grid control and automation systems, power distribution, switching, control solutions, building automation, fire safety, security, HVAC control, and energy management.

Key Responsibilities

• Implement organizational policies, procedures, and safety and environmental protocols related to servicing and processing.
• Plan and forecast monthly revenue, order intake, and cash flow.
• Prepare management presentations for business reviews with country heads.
• Define annual and quarterly KPIs to achieve fiscal year objectives.
• Regularly assess ongoing service projects for progress and profitability.
• Review weekly cash collection progress with team leaders.
• Drive digital transformation initiatives involving digital contracts and remote connectivity within the region.
• Oversee contract renewals, spare parts sales, and retrofit job growth within the team.
• Execute strategies to boost business growth in installation and migration opportunities.
• Conduct one-on-one meetings with team members to understand challenges and explore solutions.
• Foster a customer-first culture through periodic customer interactions to strengthen relationships.
• Perform project site visits to monitor progress and motivate field engineers.
• Manage discipline and performance of subordinates, evaluate efforts, and facilitate training and development opportunities including on-the-job training in software and hardware.
• Participate in internal and external Quality Assurance and Environment Health and Safety audits ensuring compliance.
• Manage staff attrition and plan career growth paths for the team.
• Support the team in resolving operational escalations such as purchase requisitions, order processing, delivery issues, logistics, and taxation challenges.
• Lead an engineering team to meet revenue, billing, and collection targets.
• Ensure project execution adheres to committed timelines.
• Coordinate with vendors and suppliers for project delivery.
• Engage in monthly discussions with senior management.
• Provide level 2 technical support on CCTV, Access Control Systems, Building Management Systems, and Fire Alarm Systems.
• Assist with installation and commissioning across multiple service projects.
• Efficiently manage team dynamics and vendor coordination for procurement and billing.

About Siemens

Join Siemens, a global organization with over 379,000 employees across more than 200 countries. We uphold diversity, equity, and inclusion reflecting the communities we serve, supporting gender equality, LGBTQ+ inclusion, and representation across abilities and ethnicities. Employment decisions are merit-based, focused on qualifications and business needs. Bring your curiosity and innovation to play a role in shaping the future with us.