Customer Relationship Manager

About Auraa Designs

Auraa Designs is a high-end fashion and styling firm specializing in luxury apparel, corporate and hospitality uniforms, celebrity styling, and custom design services. The brand emphasizes exquisite craftsmanship and personalized client engagement to create exceptional and memorable experiences.

Position Overview

We seek a proactive and polished Customer Relationship Manager (CRM) to cultivate and sustain strong client relationships, acting as the primary representative of Auraa Designs throughout the entire client journey from initial contact to project fulfillment and thereafter.

Primary Responsibilities

• Oversee all customer communications across telephone, email, WhatsApp, social media platforms, and face-to-face interactions.
• Develop lasting connections with both existing clients and prospects.
• Identify client needs and suggest suitable products or services accordingly.
• Liaise with design, production, and operations teams to guarantee on-time project completion.
• Arrange client appointments, fittings, and follow-up meetings.
• Prepare financial documents such as quotations, proposals, and invoices while maintaining accurate customer records.
• Monitor order progress and consistently update clients.
• Address and resolve customer issues with professionalism and efficiency.
• Maintain a comprehensive CRM system tracking customer interactions and histories.
• Gather client feedback to enhance service delivery.
• Drive repeat business through relationship building, referrals, and after-sales care.
• Assist with client onboarding, hospitality services, and event coordination when necessary.
• Contribute to sales efforts aimed at meeting monthly revenue goals.

Required Qualifications

• Fluent verbal and written communication skills in English and Hindi; proficiency in Odia is a plus.
• Strong interpersonal, negotiation, and client engagement abilities.
• Competence with Microsoft Office and CRM platforms.
• Excellent organizational skills with the capability to multitask effectively.
• Professional demeanor and polished client-facing etiquette.

Preferred Skills

• Familiarity with high-end customer service standards.
• Knowledge of sales methodologies and customer lifecycle management.
• Ability to manage several high-value clients concurrently.
• Proficiency in social media and digital communication is advantageous.

What We Provide

• An opportunity to engage with a growing luxury fashion brand.
• Exposure to elite clients and notable hospitality projects.
• Incentives based on individual and team performance.
• Prospects for career development and leadership roles.
• A creative and collaborative workplace atmosphere.

Performance Indicators

• Levels of customer satisfaction and retention.
• Frequency of repeat business and client recommendations.
• Efficiency in response and issue resolution.
• Support in monthly sales conversion metrics.
• Accuracy and timeliness of CRM data entry and follow-ups.