Customer Intake Manager

Role Overview

Empower is looking for a meticulous, accountable, and well-organized Customer Intake Manager to lead a team responsible for verifying new customer account data and liaising with customers to ensure their information is complete and accurate. This full-time position involves 40-45 hours per week, with occasional weekend hours (up to 5 hours) and is fully remote within the U.S. or can be onsite in McLean, Virginia. Note: visa sponsorship is not available.

Key Responsibilities

• Lead and develop a remote team via training, mentorship, assigning tasks, and performance evaluation
• Establish clear performance goals, conduct regular one-on-one meetings, performance reviews, and foster professional growth
• Continuously improve workflows, standard operating procedures, and processes to enhance efficiency and accuracy
• Assist in hiring, onboarding, and training new team members as per evolving operational needs
• Ensure the correctness of customer account information through verification processes
• Engage with customers through email and messaging to update and confirm their account details
• Collaborate with the customer success and data analytics teams within Empower
• Promote a cooperative, inclusive, and high-achieving work environment across remote teams

Candidate Requirements

• A minimum of 4 years professional experience including at least 1 year in a management role
• Possession of a college degree
• Strong attention to detail, organizational skills, high energy, and problem-solving aptitude with a strong work ethic and team-oriented mindset
• Excellent written and verbal communication capabilities
• Applicants must include a cover letter as the first page of their resume in a PDF application

Preferred Qualifications

• Background in finance or accounting
• Experience in customer service roles handling sensitive information like financial or healthcare records
• Familiarity with Zendesk software

Compensation & Benefits

• Competitive salary range between $80,000 and $90,000 annually, commensurate with experience
• Equity stake and performance-based bonuses included
• Comprehensive benefits package
• Opportunity to contribute meaningfully to a mission-driven team improving gig economy workers' lives

About Empower

Empower is a rapidly growing and profitable startup focused on transforming the gig economy by empowering drivers and riders through innovative software solutions. Our mission is to enable drivers to make informed financial decisions and help riders travel safely and affordably. We aim to disrupt the status quo in transportation technology, providing significant benefits to the gig workforce.