Customer Care Executive

Overview

This role involves supporting the customer service department to provide outstanding assistance and managing day-to-day customer support activities for a shipping company.

Key Duties

• Respond to customer inquiries received via email, phone, and other service platforms promptly and professionally.
• Work collaboratively with internal teams to resolve customer issues without delay.
• Process customer requests following company protocols and verify shipping documents and customer details for accuracy.
• Follow-up with customers to obtain any outstanding information or documents as needed.
• Track and manage assigned cases ensuring they meet the designated resolution timelines.
• Support shipping documentation tasks related to import, export, and cross-trade shipments.
• Keep precise records and update internal systems with all relevant information correctly.
• Assist in resolving customer complaints while maintaining high satisfaction levels.
• Coordinate with both onshore and offshore teams to ensure smooth daily operations.
• Contribute to initiatives aimed at improving processes to enhance the customer experience.

Qualifications and Skills

• A Bachelor's degree and at least 2 to 3 years of customer service experience in the shipping sector.
• Strong skills in customer service, communication, teamwork, problem solving, and shipping documentation.

Work Environment

• Position is based onsite in Dubai.

Additional Information

Candidates must have relevant UAE shipping industry experience. Only suitable applicants will be considered; others will be rejected.