Customer Care Executive

Role Overview

The Customer Care Executive at Herbal Life Care upholds the company's vision, mission, and values by delivering exceptional and professional customer service. This role involves assisting both Associates and Customers with their business-related queries through managing inbound and outbound calls, maintaining records in the company’s Contact Management system, and ensuring comprehensive issue resolutions.

Key Duties

• Receiving inbound calls from Associates and Customers and providing support with their inquiries.
• Initiating outbound calls to support the completion of open requests and follow-ups.
• Accurately logging all call activities in Herbalife Contact Management (HCM) system.
• Taking full ownership of customer calls to troubleshoot, research, and resolve issues effectively.
• Promoting new Herbalife products, sales tools, and marketing campaigns to customers in line with the company's philosophy.

Qualifications and Skills

• Possession of 0 to 2 years' experience in customer service roles.
• Excellent customer focus with a strong orientation towards achieving quality results.
• Capability to manage both inbound and outbound call processes efficiently.
• Ability to identify customer requirements, clarify details, investigate issues, and provide appropriate solutions.
• Skill in creating sustainable relationships by going above and beyond to engage customers.
• Achievement-driven with the ability to meet individual qualitative and quantitative targets.
• Professional and customer-centered approach with proficiency in verbal, written, and comprehension skills in English.
• Adaptability to learn new technologies and systems quickly.
• Ability to work independently as well as collaboratively within a team environment.
• Basic proficiency in Microsoft Office Suite including Excel, Word, and Outlook.
• Typing speed requirement of 40 words per minute.

Additional Information

Salary for this position ranges from ₹25,000 to ₹30,000 per month.