Customer Analyst

Role Overview

Join Domino’s Pizza UK & Ireland as a Customer Analytics & Insights Analyst to help deepen our understanding of customer ordering patterns, preferences, and areas for improvement. Collaborating with our Digital Marketing team, you will transform raw data into actionable insights that influence campaign strategies, optimize performance, and support informed business decisions.

Responsibilities

• Analyze customer behaviors and segmentation, including RF/RFM and lifecycle analyses, to detect trends, opportunities, and risks.
• Evaluate marketing campaigns to suggest enhancements for targeting, engagement, and customer value growth.
• Develop and manage reports, dashboards, and datasets that facilitate continuous insight generation and business decision-making.
• Partner closely with marketing, CRM, and commercial teams to provide clear, actionable insights that guide strategic planning.
• Continuously seek improvements in reporting processes, data quality, and analytical methodologies.

Candidate Profile

• Ideal for candidates who enjoy applying data analytics to solve practical business challenges and aspire to pursue a career in customer analytics.
• Previous experience handling data in analytics, data science, or insights roles, preferably within retail or e-commerce sectors.
• Proficiency in SQL for extracting, manipulating, and analyzing large datasets.
• Hands-on experience with customer analytics approaches such as segmentation and lifecycle analyses.
• Familiarity with data visualization and reporting software including Excel, Power BI, Tableau, Python, or R.

Support and Development

• A comprehensive induction program to help you grasp your responsibilities and understand the business context.
• Ongoing support from your manager and team members to enhance your skills and build confidence in analytics.
• Clear pathways for professional growth to expand your technical expertise and commercial insight.
• Recognition for exceptional work through daily acknowledgment and broader company initiatives.

About Domino's

Domino's is the global pizza leader with more than 1,400 outlets across the UK and Ireland. We emphasize quality by crafting over 110 million pizzas yearly with premium fresh ingredients. Our digitally driven approach sees 90% of sales through digital channels, with 75% made via our app, which supports 9.5 million active users. We strive to be the preferred choice for food delivery and collection, celebrated for quality and innovation in the foodservice industry.

We are proud to cultivate a diverse and inclusive workplace where every individual is valued and empowered. Our culture celebrates authenticity and respect, guided by our core values: We Mean Business, We Always Deliver, We’re Open to New Flavours, and We’re Tastier Together.

If you align with our values and are eager to join a motivated team passionate about both people and pizza, consider a career with Domino's UK & Ireland.