Call Agent Control Room

Job Overview

Join our control room team based in Beerse, where you will play a crucial role in ensuring the security of Johnson & Johnson locations across Europe, Africa, and the Middle East. As a Call Agent, you remotely monitor safety systems and respond decisively in emergency situations.

Key Duties

• Keep a vigilant watch over alarm systems, immediately addressing alerts related to intrusion, fire, or technical faults.
• Assess the severity of incidents upon alarms and promptly engage the appropriate emergency services or technical support.
• Provide calm and reassuring communication to clients during emergencies while offering practical solutions.
• Coordinate closely with external agencies and on-site security personnel to resolve situations securely.
• Document incidents thoroughly to ensure accurate information is available to all stakeholders.

Candidate Profile

You should have at least five years of relevant experience in the security field or a similar role. A bachelor's degree or equivalent professional experience is required. You must demonstrate strict adherence to detailed safety protocols and possess strong computer skills.

Key personal attributes include the ability to remain composed under stress, flexibility to work continuous shifts, and proficiency in Dutch, French, and English. Technical aptitude and quick adaptability to new software are essential, alongside strong analytical and independent decision-making skills.

Skills and Abilities

• Active listening and rapid response to client needs and alarm signals.
• Immediate and procedure-compliant reactions to alarms.
• Clear, professional, and empathetic communication during high-pressure situations.
• Effective teamwork with strong coordination for time-critical incident management.
• Proactive problem-solving with swift analysis to identify and address core issues.

Eligibility

You must meet legal requirements for working in this sector, specifically holding Belgian citizenship or citizenship from a European Economic Area country, Switzerland, or the United Kingdom.

Benefits

• Stable full-time employment contract (indefinite duration) with an international leader in security services.
• Comprehensive training programs tailored to prepare you thoroughly for your responsibilities.
• Competitive compensation aligned with PC 317, including shift premiums for night and weekend work, meal vouchers (€8), and other bonuses.
• Classification under OP3 category.
• Bonus incentives based on positive evaluations: €1000 in the first year, €2000 in the second, €3000 in the third, and €4000 beyond the fourth year.
• Opportunities for career growth through on-the-job training and possibilities for both horizontal and vertical advancement within the organization.
• Exposure to a high-tech control room environment working alongside a motivated and dynamic team.