Call Agent

About the Role

We are looking for a confident and motivated Call Agent to join our Ireland team. This position involves making outbound calls primarily to generate new business leads for Adasoft. The job entails a high volume of calls, engaging potential clients, and supporting marketing campaigns to raise brand awareness.

Key Responsibilities

• Perform outbound calls throughout the day, working systematically through prospect lists to identify new business opportunities.
• Present a clear and confident introduction to Adasoft and assess potential interest.
• Record call outcomes accurately, categorizing prospects as interested, not interested, callback required, or unanswered.
• Forward qualified leads to the Sales team with detailed notes to ensure seamless follow-up.
• Assist with marketing and promotional initiatives, such as campaigns and events, to enhance Adasoft's market presence.
• Schedule meetings and coordinate calendars for prospects and sales representatives.
• Maintain precise call records and CRM data.
• Collaborate with international teams to guarantee smooth communication and prevent tasks from being overlooked.

Candidate Requirements

• Previous telephone experience in telemarketing, cold calling, call center, or related roles.
• Excellent verbal communication skills with confidence on the phone.
• Ability to sustain high energy and motivation for repetitive calling tasks.
• Goal-oriented mindset with a focus on achieving targets.
• Strong organizational skills to manage accurate records efficiently.
• Proficiency in basic computer applications including Microsoft Office and CRM platforms.
• Willingness to work full-time onsite in Ireland.

Preferred Qualifications

• Experience using CRM systems.
• Background in supporting marketing, promotional, or commercial campaigns.
• Familiarity with B2B, industrial, or technical sales environments.
• Spanish language proficiency.
• Experience collaborating with international teams.

Diversity and Inclusion

We are committed to fostering a diverse and inclusive workplace that respects ethnic and cultural variety, gender equality, and the inclusion of people with disabilities. Equal opportunities are central to our culture, aiming to nurture talent irrespective of gender, background, ethnicity, or sexual orientation.