Business Operations Manager

Role Overview

The Business Operations Manager serves as the business Project Management Office (PMO) lead for the lending sector, driving crucial operational projects, ensuring continuous functioning of payment-related processes, and managing cross-department collaborations among Product, Technology, Finance, Risk, Compliance, and Operations teams.

Key Responsibilities

• Oversee and direct cross-functional projects within the lending business segment.
• Craft detailed project plans, monitor progress, handle dependencies, and guarantee deadlines are met.
• Detect risks and obstacles in projects and collaborate with stakeholders to resolve them.
• Implement governance structures and reporting frameworks to enhance transparency and accountability in project delivery.
• Coordinate business initiatives by working closely with Product, Tech, Risk, Compliance, Finance, Customer Service, and Operations teams to ensure seamless execution.
• Transform business needs into actionable strategies and monitor their implementation.
• Encourage stakeholder communication and alignment to achieve project success.
• Assist with operational preparedness and subsequent tracking post-implementation for major initiatives.

Qualifications and Experience

• Bachelor's degree in a relevant field.
• More than five years of professional involvement in business operations, program management, PMO, or similar areas.
• Experience in fintech, lending, payment systems, banking, or financial services is advantageous.
• Strongly preferred backgrounds include payment operations, finance operations, reconciliation, or business process management.

Skills and Competencies

• Advanced project management and stakeholder engagement skills.
• Exceptional communication and execution abilities across diverse functions.
• Keen problem-solving skills paired with a methodical and detail-conscious approach.
• Capability to juggle multiple tasks and independently propel projects forward.
• A proactive attitude with strong ownership and focus on outcomes.

Preferred Knowledge

• Understanding the payment lifecycle encompassing disbursement, repayment, refunds, settlements, and reconciliations.
• Insight into payment gateways, wallet management, banking operations, and financial controls.
• Hands-on collaboration experience with Product, Finance, Payment, Risk, and Technology teams.