Business Analyst

Overview

The Department of Economic Security (DES) in Arizona is seeking a dedicated Business Analyst to join their Division of Business Services in Phoenix. The role supports Agile projects by acting as the key liaison between technology teams and business units, aiming to improve processes that benefit over 3 million Arizonans. This position offers a hybrid work arrangement within Arizona and focuses on community impact.

Key Responsibilities

• Develop acceptance testing strategies, create detailed test cases and scripts, conduct comprehensive testing across multiple platforms including mainframe and web, analyze results, and secure user approval.
• Design project plans with clear timelines, break down processes into manageable tasks, allocate responsibilities to team members, provide continual support and feedback, and prepare status reports for management.
• Serve as the communication bridge between technical developers and business users, delivering presentations on new features, and creating effective training materials to promote user engagement.
• Offer daily functional support to end users of business systems utilized across state departments and facilitate operations for statewide enterprise systems.

Required Knowledge and Skills

• Expertise in analyzing systems, modeling business processes, gathering requirements, and quality assurance practices.
• Strong understanding of software development life cycles and project management methodologies with familiarity in Agile frameworks and tools such as Azure DevOps.
• Proficient knowledge of Business Analysis Body of Knowledge (BABOK) standards and Microsoft Office along with Google Workspace applications.
• Ability to synthesize information from varied stakeholders and translate user needs into comprehensive business, functional, and testing documentation.

Desired Abilities

• Exceptional communication and customer service skills for conveying technical information clearly and crafting stakeholder reports.
• Capability to foster strong interdepartmental and external partnerships to successfully collaborate on shared goals.
• Skill in gathering stakeholder feedback and integrating it into project deliverables and planning.
• Good organizational skills to manage multiple priorities effectively in a dynamic work setting.

Preferred Qualifications

• Minimum of three years of relevant experience, including 1-2 years in IT-related analysis roles.
• Bachelor’s degree focusing on Business Administration, Accounting, or Finance.
• Certifications such as PMI, CBAP, ITIL, Lean, Six-Sigma, or Scrum Master are advantageous.

Additional Information and Terms

• Applicants must pass background and reference checks and maintain a valid Level One fingerprint clearance card as per Arizona Revised Statute.
• Employees must complete electronic employment eligibility verification.
• Some roles may require driving; valid driver’s license may be necessary if driving is integral to job duties.

Compensation and Benefits

• Salary range: $76,319 to $78,308.88 annually, Grade 24.
• Comprehensive healthcare including medical, dental, life, and short-term disability insurance.
• Participation in Arizona State Retirement System and long-term disability coverage.
• Paid holidays, vacation, sick leave, and up to 12 weeks of paid parental leave annually.
• Additional perks include tuition reimbursement, wellness programs, commuter subsidies, infant at work program, deferred compensation, and career development opportunities.

Work Environment and Culture

DES promotes a culture emphasizing flexibility, autonomy, and trust, offering remote work options within Arizona to support work-life balance and employee satisfaction. Remote work is subject to management approval and may be reconsidered as needed.

Contact and Equal Opportunity

For inquiries, contact the Division of Business Services at [email protected]. Reasonable accommodations are available for applicants with disabilities. The State of Arizona is an Equal Opportunity and Reasonable Accommodation Employer.