Brand Ambassador / Trainer

About ZAGG

ZAGG is a worldwide company known for accessories and technology products that support mobile-first lifestyles. Its portfolio includes screen protection, mobile keyboards, power management products, and social tech sold through the ZAGG and mophie brands. The business runs its international operations from Shannon, Ireland, with additional offices in the United States and China. Its products are sold through major retail partners such as Apple, Currys, 3UK, Select, Orange, Verizon, Elkjop, and Amazon. ZAGG is an equal opportunities employer.

Role overview

The Brand Ambassador / Trainer will represent the company in the field and support sales activity across Ireland. This is a permanent position based in Shannon and reports to the Regional Sales Director for the UK and Ireland. The role is focused on improving retail performance in the assigned territory through store visits, training sessions, events, and technical support when needed. A key part of the job is to strengthen sell-through, maintain merchandising standards, and help build a continuous improvement approach across stores.

The company is looking for someone with a positive mindset who can adapt well to change and work effectively with colleagues and retail partners in an inclusive team environment.

Key responsibilities

• Support retail staff and distributor partners on-site wherever required.
• Build a solid technical understanding of the company’s products, services, and competitive market.
• Create and maintain strong professional relationships with retail employees across the assigned territory.
• Increase retail staff knowledge of ZAGG products to support stronger store-level performance.
• Check merchandising compliance in stores when needed.
• Track inventory levels and help ensure products remain available and well stocked for customers.
• Arrange training sessions with store managers as required.
• Identify and secure weekly training opportunities at region, district, or store level to train staff efficiently.
• Complete and submit store visit reports regularly using a field management app.
• Use personal initiative to spot opportunities for process improvement.
• Continuously assess customer needs, clarify expectations, and validate requirements.
• Work closely with ZAGG colleagues and the contact centre to troubleshoot product-related issues.
• Define corrective actions and follow through until issues are resolved.
• Act as a bridge between Sales and other departments to support business growth.
• Travel extensively, with approximately 75% of the role involving travel.
• Carry out other duties as needed.

Experience and skills required

• At least 2 years of relevant experience.
• High-energy, self-motivated approach.
• Strong focus on sales and targets.
• Good technical aptitude, ideally gained in an accessory sales environment.
• Strong troubleshooting ability with effective root-cause analysis skills.
• Strong organisation and attention to detail.
• Comfortable working both collaboratively and independently to solve customer issues.
• Professional manner with excellent written and verbal communication skills.
• Ability to build friendly, empathetic, and professional conversations with customers.
• A clean driving licence is required.

Additional information

The role is classified as permanent. Responsibilities may change, expand, or be adjusted depending on ZAGG’s business needs.