Bell Person

Position Overview

Join the team as a Bell Person at the Kananaskis Mountain Lodge, an Autograph Collection resort by Marriott nestled in the Canadian Rockies. This role offers an exciting blend of professional guest service within a breathtaking mountain setting and comes with subsidized staff housing. The position is based onsite in Kananaskis, Alberta, with a pay rate of $18.00 per hour plus tips.

Key Responsibilities

• Ensure exceptional guest arrival and departure experiences by providing attentive and professional service.
• Efficiently handle guest requests and concerns with prompt follow-up.
• Build personal connections with guests to understand their expectations and deliver memorable hospitality.
• Manage valet parking duties including safe retrieval and parking of guest vehicles.
• Assist with delivering items to guest rooms and operating guest shuttles to nearby attractions.
• Possess detailed knowledge of the Kananaskis Valley area to provide recommendations and support booking activities, enhancing guest experiences.
• Maintain cleanliness and upkeep of public spaces such as lobby and front entrance areas.
• Work collaboratively with various hotel departments including Housekeeping, Engineering, Conference Services, and Accounting.
• Adhere to hotel safety and emergency procedures at all times.

Candidate Requirements

• Energetic and enthusiastic individuals who perform well under pressure and can multitask effectively.
• Ability to lift and carry guest luggage safely, typically between 25 to 50 lbs.
• Prior experience in customer service is a must.
• Hospitality or Tourism diploma is advantageous but not mandatory.
• Strong verbal and written communication skills along with professional demeanor.
• High attention to detail and commitment to exceeding guest expectations consistently.
• Computer literacy, especially proficient with Windows and internet use.
• A focus on health and safety practices to maintain a secure work environment.
• Ability to work variable shifts and enjoy teamwork in a dynamic environment.
• Valid Alberta Class 5 driver's license required, Class 4 preferred for shuttle operations. Ability to drive manual transmission vehicles is a plus.

Physical Requirements

• Prolonged standing and walking during shifts in a high-paced luxury environment.
• Frequent lifting, pushing, pulling, and carrying of luggage and equipment (up to 50 lbs), including maneuvering loaded luggage carts through various spaces.
• Repetitive movements such as bending, stooping, kneeling, and reaching when handling luggage and maintaining storage areas.
• Exposure to outdoor weather conditions, requiring adaptability to heat, cold, rain, or snow.
• Strict adherence to proper lifting techniques and occupational health and safety standards.

Employee Benefits and Perks

• Annual wage and performance evaluations.
• Five personal days per year after 90 days of full-time employment.
• Food and beverage discounts across all six on-site dining venues.
• Opportunities for personal and professional development and career growth.
• Access to newly updated staff housing with an employee gym.
• One meal per day provided in the employee cafeteria (taxable benefit).
• Discounts on recreational activities such as skydiving, yoga, and rafting organized by the Activities Committee.
• Shuttle service access to Calgary and Canmore.
• Health and wellness benefits with some restrictions.
• Vacation accrual from the first day at 4% of earnings.
• Membership benefits including discounted rates at Marriott hotels globally and food and beverage savings.
• Discounted rates for Nordic Spa, ski passes, and golf.*
• Kananaskis Parks Pass included.*

Additional Information

The position is subject to seasonal availability with certain cut-off dates. Successful candidates will embrace a lively and supportive workplace culture fostering both hard work and fun.