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Assistant Manager - CRM
Mumbai, Maharashtra, India · Jornada completa
Sé el primero en postularte
- Experiencia
- 6–12 yrs
- Salario
- INR 800,000 – INR 1,400,000 / year
- Vacantes
- 1
- Al corriente
- hace 1 hora
- Modo de trabajo
- En la oficina
- Educación
- Graduado
- Elegibilidad
- Graduates and above are eligible to apply.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
Role Overview
The Assistant Manager - CRM at Kalpataru Limited in Mumbai is responsible for managing customer relationships to enhance satisfaction and ensure full collection targets are met. This role plays a vital part in monitoring customer interactions and streamlining processes to improve service delivery in the real estate domain.
Key Responsibilities
- Manage monthly collection targets including monitoring debtors, reminders in process, and new bookings.
- Oversee non-projection amount remarks, pre-intimations, issuance of demand letters, payment reminders, pre-termination and forfeiture activities including 16B collections.
- Engage proactively with customers through contact and relationship management.
- Handle customer lifecycle stages, including onboarding activities such as welcome calls, customer onboarding visits, stamp duty and AFS registrations, facilitating customer portal adoption, and generating ROC and NOC documents.
- Manage post-onboarding processes including query/request/complaint handling, executing engagement calendars, and updating Salesforce CRM system records.
- Maintain customer files and perform data entries in SAP/DMS systems; update trackers related to refunds, registration, possession, VCL/Society formation, possession-related documentation, and other important paperwork.
- Identify operational gaps, propose process improvements and lead initiatives aimed at enhancing CRM and collection performance.
Required Competencies and Skills
- Excellent advanced communication skills focused on customer orientation and relationship building.
- Strong ability to coordinate with different departments and manage critical sales documentation.
- Proficient with CRM software, particularly Salesforce, to effectively leverage its functionalities.
Qualifications and Experience
- A bachelor's degree qualification is required.
- 6 to 12 years of experience in a comparable CRM or customer relations role within the real estate sector.
- Demonstrated success in achieving or surpassing collection and sales targets through effective client engagement and lead generation.