Assistant Executive Housekeeper (Arabic Speaker)

Job Overview

The Assistant Executive Housekeeper at Hilton is dedicated to supporting guests while collaborating closely with team members. This role involves overseeing day-to-day housekeeping and laundry operations to maintain the highest cleanliness and service standards.

Key Responsibilities

• Schedule and supervise housekeeping and laundry tasks including room cleaning, turn down service, deep cleaning of carpets, upholstery, draperies, windows, and public areas.
• Prepare work assignments based on vacant rooms and scheduled checkouts to ensure timely cleaning.
• Monitor services provided to special needs guests, VIPs, and foreign dignitaries, ensuring exceptional standards.
• Assign duties, inspect completed work for compliance with cleanliness standards, and oversee the distribution of task sheets and floor keys.
• Coordinate effectively with Front Office and other departments to ensure smooth operations.
• Manage inventory of cleaning supplies and linens, maintaining adequate stock levels.
• Investigate and resolve issues related to housekeeping services and equipment promptly.
• Support the Director of Housekeeping in training, coaching, counseling, and enforcing standard operating procedures.
• Ensure meeting rooms are properly set up for events and maintain cleanliness before and after functions.
• Guarantee proper security of guest rooms and adherence to key control procedures.
• Communicate room status to relevant departments and recognize staff who exceed guest service expectations.
• Print housekeeping reports and traces from Property Management System (PMS) and OnQ software.
• Assist in budget management for housekeeping expenses and confirm staff attendance daily.
• Maintain consistent delivery of high-quality, undamaged linens throughout the hotel.

Qualifications and Skills

• Previous experience in housekeeping is essential.
• Intermediate proficiency with computers and office software including Microsoft Office.
• Strong organizational, communication (oral and written), and interpersonal skills.
• Attention to detail and customer-oriented mindset.
• Commitment to delivering high-quality customer service and maintaining excellent cleanliness standards.
• Ability to handle interactions professionally with guests, contractors, and team members.

Company Values

Hilton values integrity, leadership, teamwork, ownership, accountability, and a focus on delivering impactful results urgently. We foster a supportive workplace culture recognized as a World’s Best Workplace.

Additional Information

This position is full-time and operates onsite in Doha, Qatar. Fluency in Arabic is implied by the job title requirement. Hilton offers a career pathway in a globally respected hospitality environment with continuous development support.