Assistant Accommodation Manager

Job Summary

The Assistant Accommodation Manager is integral to upholding The Grace, Westport Estate's service excellence by aiding the Accommodation Manager in comprehensive operational management. This role ensures hotel bedroom, communal area, and laundry service standards are maintained rigorously while observing health, safety, and environmental guidelines.

Key Responsibilities

• Coordinate daily operations spanning bedrooms, public spaces, and laundry services.
• Perform frequent inspections to guarantee cleanliness, safety, and brand compliance.
• Supervise, guide, and assess supervisors and attendants, promoting accountability, collaboration, and professional development.
• Conduct continuous and cross-functional training to maintain a skilled and motivated team.
• Handle guest feedback thoughtfully and responsively, ensuring satisfactory resolution.
• Proactively meet guest expectations in line with brand standards.
• Oversee inventory management, requisitions, and departmental supplies emphasizing cost efficiency and sustainability.
• Ensure correct handling, storage, and utilization of materials and equipment.
• Keep thorough cleaning logs and inspection reports complying with health and safety protocols.
• Lead safety and quality compliance initiatives.
• Collaborate with the Accommodation Manager to assess daily schedules, guest needs, and performance metrics.
• Suggest and apply improvements to enhance operational efficiency and service quality.
• Assist in budget management to balance costs with high service standards.

Experience and Skills Required

• At least two years in a managerial role within the hospitality sector, preferably focused on accommodation.
• Comprehensive understanding of accommodation protocols, safety standards, and public health regulations.
• Strong organizational, communication, and interpersonal capabilities.
• Driven by results with a dedication to ongoing improvements and regulations adherence.
• Must have eligibility to work in Ireland.

Additional Information

This description outlines the primary duties and is not exhaustive or restrictive; it serves as guidance regarding the position's scope at present.