Appointment Setter

About Ria's Colony

Ria's Colony is dedicated to advancing trade and tourism opportunities for women and countries throughout Africa. Our mission focuses on empowering women by enhancing their communication skills and confidence to engage in business, commerce, and professional environments. We aim to share stories that broaden perspectives on African women's potential, facilitate transformative travel experiences, and assist destinations in telling their stories to attract targeted visitors. Additionally, we support businesses in establishing customer bases, partnerships, and foundations in emerging African markets prior to significant investment. Our approach centers on people, committed to creating resources and spaces that deeply serve women through interactive education, emotional intelligence storytelling, travel insights, destination collaborations, and business growth strategies. Ria's Colony functions as a supportive community—a place to build, grow, and belong—spanning four integral products forming a cohesive ecosystem.

Role Overview

We are seeking a full-time remote Appointment Setter. This role involves proactively reaching out to potential and current clients to nurture leads and arrange appointments for coaching sessions, workshops, or informational discussions. Daily responsibilities include initiating outbound calls or messages, responding to inbound requests, assessing leads against qualifying criteria, and meticulously recording appointment details within scheduling platforms or CRM systems. Coordination of calendars, confirmation of meetings, dispatching reminders, and conducting follow-ups to minimize cancellations and maintain robust connections within the community are essential. The Appointment Setter will work closely with marketing and program teams to stay informed about offerings, ensure messaging consistency, and deliver a seamless experience to all participants engaging with Ria's Colony.

Qualifications

• Proficient in appointment scheduling with effective calendar management and multitasking capabilities.
• Experienced in generating leads by identifying, qualifying, and cultivating prospective clients or community members.
• Outstanding communication and customer service skills exhibiting professionalism, empathy, and inclusivity across diverse populations.
• Familiarity and comfort with digital tools, including CRM software, online scheduling platforms, and communication applications such as email, messaging, and video conferencing.
• Highly organized, attentive to detail, and dependable when managing follow-ups, reminders, and documentations.
• Capable of working independently in a fully remote setting, efficiently managing time to meet set daily and weekly targets.
• Preferred experience in sales support, customer success, or prior appointment setting although not mandatory.
• Strong alignment with Ria's Colony’s values of empowerment and fostering inclusive, growth-focused environments.

Compensation

Remuneration will be based on a profit-sharing model, ranging from 10% to 20%, subject to agreement.