Account Manager

About SafeGraph

SafeGraph specializes in delivering the most accurate physical location data worldwide. Their datasets on points of interest (POI), geometry, and addresses support industries ranging from mapping and logistics to finance, retail, and artificial intelligence. Operating as a lean and fully remote team, each member contributes significantly to the company's success, leveraging AI tools to maximize efficiency.

Role Overview

The Account Manager will be responsible for maintaining and expanding a portfolio of SafeGraph's customers. This position acts as the main contact for clients, promoting product adoption, managing renewals, identifying growth opportunities, and collaborating with product and engineering teams to resolve technical queries. This revenue-generating role requires autonomy and a customer-focused mindset.

Key Responsibilities

• Manage day-to-day interactions with B2B data clients, building trust and driving product usage.
• Lead renewal processes end-to-end by accurate forecasting, negotiation, and ensuring revenue retention or growth.
• Identify and close new sales opportunities based on customers' specific use cases to increase value from SafeGraph data.
• Troubleshoot technical issues related to data and integrations, providing quick resolutions.
• Coordinate with Sales and Product teams to align on account strategies and relay customer feedback for product improvements.
• Utilize AI tools regularly to enhance communication, preparation, and automate repetitive tasks efficiently.

Candidate Qualifications

• 3 to 5 years of experience in account management, customer success, or other client-facing roles, preferably within B2B SaaS or data sectors.
• Proven success in retaining clients and meeting renewal or expansion goals.
• Comfort interacting with technical product aspects like data schemas and delivery mechanisms, along with basic troubleshooting skills and AI tool usage.
• Proficiency with modern AI platforms (e.g., Claude, ChatGPT, Gemini) to optimize work performance.
• Experience using Salesforce or similar customer relationship management software.
• Strong verbal and written communication skills for internal and external interactions.
• Situated in the United States, capable of independently working in a fully remote set-up.

Preferred Skills

• Background in B2B data, geospatial information, or developer-oriented data products.
• Familiarity with SQL queries to extract data directly.
• Knowledge of cloud data delivery platforms such as Snowflake, Databricks, or AWS.

Organizational Culture and Values

• Focus on excelling at fewer key priorities instead of juggling many tasks.
• Strong judgment and decision-making capabilities are vital.
• Empower customers to succeed with minimal interference.
• Operate swiftly and avoid becoming an obstacle for teammates.
• Commitment to continual growth for customers, the company, and oneself.

Benefits and Work Environment

• Fully remote work from anywhere within the US.
• Comprehensive insurance plans including medical, dental, and vision; 401(k) retirement savings plan; flexible vacation policy.
• Team culture embraces AI enhancement as standard practice.
• Small, impactful team where individual contributions are recognized.

Diversity and Inclusion

SafeGraph is an equal opportunity employer, evaluating candidates fairly without discrimination based on race, color, religion, sex, sexual orientation, gender identity, origin, disability, veteran status, or any other protected characteristic.