Account Manager

About the Company

Fliplet is a rapidly expanding no-code/low-code app creation platform serving over 60 top law firms and professional service organizations worldwide. It empowers teams to design robust mobile and web applications without the need for traditional programming by combining the speed of no-code solutions with flexible enterprise-level configurations. Currently, more than 120,000 users from over 20 countries engage with Fliplet monthly.

Mission

Manage the entire commercial relationship for a portfolio of smaller Enterprise clients, focusing on high retention, dependable renewals, and delivering clear value. This role provides the experience and skills needed to advance into a Senior Account Manager position.

Key Duties

• Own a portfolio of smaller Enterprise clients end-to-end, acting as their primary commercial contact.
• Responsible for renewal processes, timelines, and maintaining proper commercial practices.
• Ensure timely planning, forecasting, and execution of renewals without delays.
• Maintain a 12-month rolling forecast for renewals in assigned accounts.
• Lead renewal preparations, pricing discussions within set guidelines, and contract management.
• Identify early signs of expansion opportunities and collaborate with account management peers.
• Serve as the main liaison for assigned accounts, building relationships with 2–3 key stakeholders, including decision-makers.
• Lead or assist in value-based client meetings and renewal negotiations.
• Monitor account health indicators such as client engagement, usage, responsiveness, and sentiment.
• Proactively detect and work to reduce churn risks alongside Customer Success teams.
• Ensure client outcomes support renewal conversations clearly.
• Collaborate closely with Customer Success, Support, and Product teams to align delivery with commercial schedules and client demands.
• Manage issue escalation and resolution ownership.
• Facilitate seamless communication and handovers between Sales, Customer Success, and Account Management.
• Keep accurate and updated records in HubSpot, including contacts, renewal schedules, deal stages, forecasts, notes, and activities.
• Log all client engagements, risks, and opportunities transparently.
• Operate with strong organizational skills, accountability, and effective follow-through.
• Develop proficiency in commercial discussions, renewals, and negotiations.
• Enhance knowledge of Fliplet’s platform, products, pricing models, and value propositions.
• Show progress toward managing larger, more complex Enterprise accounts as readiness develops.

Performance Metrics

• Renewals completed on schedule across all assigned accounts.
• Avoidance of unplanned client churn or delayed contract renewals.
• Consistency and accuracy in renewal forecasting and CRM data management.
• Timely recognition and mitigation of risks impacting accounts.
• Demonstrated accountability for account management and commercial outcomes.
• Advancement towards qualifications needed for Senior Account Manager responsibilities.

Preferred Experience and Traits

• Background in Account Management, Customer Success, Client Services, or similar customer-facing roles.
• Self-driven with strong ownership of deliverables and deadlines.
• Effective communicator with clients and internal teams.
• Commercially curious and actively motivated to progress into senior commercial positions.
• Highly organized, responsible, and proactive in work approach.