Customer Delight Intern

About the internship

This internship places you at the front line of student support for Broxer. You will be responsible for understanding user concerns, resolving issues efficiently, and making sure every interaction ends with the student feeling heard and supported.

The role is designed to strengthen practical communication, problem-solving, and customer experience capabilities in a fast-moving ed-tech environment.

What you will do

• Respond to student questions about internships, jobs, applications, payments, certifications, and platform usage.
• Handle support requests over email and phone in a prompt, empathetic way.
• Provide a service experience that matches the company’s user-first approach.
• Analyze customer pain points and offer clear, practical, and accurate solutions.
• Follow up until issues are fully resolved and users are satisfied.
• Work with internal teams to escalate and close complex cases.
• Stay professional and patient even in difficult conversations.
• Spot recurring issues and pass along useful feedback to improve the user experience.
• Build trust and long-term rapport with students through strong communication.
• Record every conversation clearly and correctly.

Who can apply

This opportunity is open to candidates who can work from home, can begin between 7 Jul 2026 and 11 Aug 2026, and are available for the full 6-month duration. Applicants should also have relevant skills and a genuine interest in the work.

Work schedule and requirements

You should have strong spoken and written English skills, be empathetic, patient, and solution-oriented, and be comfortable handling multiple conversations in a fast-paced setting. Attention to detail and a sense of ownership are important. The schedule is 5 days a week on a rotational basis, including weekends, from 9:30 AM to 6:30 PM. Previous exposure to customer support, counseling, or community management is preferred. Comfort with Google Sheets or support tools is an added advantage, and active listening plus conflict-resolution ability will help you succeed.

Perks and additional information

You will receive a certificate for the internship and work a 5-day week. The role also offers hands-on exposure to customer experience and support operations, training in communication, stakeholder handling, and problem-solving, real-world business exposure in a leading ed-tech startup, and mentorship from experienced professionals.

About the company

Broxer is a dot-com business with a social mission, focused on helping freshers and experienced job seekers move ahead in their careers. Through its platform, it supports employment discovery, skill development, networking, and career building. Its training arm offers short certification programs for students, professionals, and job seekers, along with beginner-friendly placement guarantee programs that include industry-recognized certifications and a job guarantee.