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About the Internship

This internship offers hands-on experience in maintaining and supporting Avhan Technologies' platforms, including private cloud and SaaS environments, leveraging AI-based tools for predictive incident management and support.

Key Responsibilities

Ensure continuous operation and uptime of Avhan's platforms through real-time monitoring aided by AI-driven tools.
Diagnose and resolve Level 1 and Level 2 technical issues, escalating complex cases to designated Centers of Excellence when necessary.
Maintain precise and professional documentation of all incidents, resolutions, and status updates.
Track adherence to Service Level Agreements by proactively spotting potential risks, issuing alerts, and escalating possible SLA breaches promptly.
Engage with international clients to provide timely updates and uphold high customer satisfaction standards.
Develop and maintain a knowledge base by creating AI-compatible playbooks, troubleshooting manuals, and change management documents.
Support implementation teams during site installations, software upgrades, and patching following the Jodo CEBP methodology.
Identify repetitive problems and suggest improvements including automation and AI enhancements to existing processes.
Participate in shift-based global support operations, ensuring availability of services 24/7.

Eligibility Criteria

The internship is open to candidates available for full-time in-office work from Mumbai.
Applicants must be able to commence the internship between July 20, 2026, and August 24, 2026.
A commitment of six continuous months is required.
Applicants should be pursuing or hold a degree in Computer Science, Information Technology, or related fields (B.E., B.Tech, B.Sc., BCA, MCA).
The role suits both students and fresh graduates interested in application support and cloud platforms.

Required Skills and Knowledge

Familiarity with incident management, SLA-oriented support procedures, and escalation protocols.
Basic understanding of databases, networking concepts, Linux operating systems, and web server technologies.
Experience or knowledge of software application support, helpdesk software, ticketing systems, and root cause analysis techniques.
Effective English communication skills, both written and verbal.
Ability to employ AI-powered monitoring and diagnostic tools in daily tasks.
Knowledge of cloud services such as Microsoft Azure, Google Cloud Platform, or AWS is advantageous.
Awareness of communication technologies including Cloud Telephony, IVR, ACD, Dialers, and Recording systems preferred.
Exposure to AI-supported monitoring, observability tools, or application performance monitoring solutions is a plus.
Willingness to undergo English and AI tool proficiency assessments as part of the hiring process.

Compensation and Perks

A monthly stipend ranging from INR 12,000 to 14,000 will be provided.
Successful interns will receive certificates and may earn a job offer upon completion.
The office environment allows an informal dress code.

Additional Information

Following successful conversion to a permanent employee, the expected salary ranges from INR 250,000 to 350,000 per year.

About Avhan Technologies

Avhan Technologies is a pioneering enterprise software product company with over 25 years of innovation in real-time communications and cloud platforms. The company develops Jodo World, an AI-native communication and business execution platform that integrates multiple channels such as voice, video, chat, social media, and enterprise applications to automate business processes and enhance customer engagement. The company fosters a technology-driven culture where engineers own significant parts of the platform and contribute directly to the product vision.

Application Support Internship at Avhan Technologies