PAULINE SHANE QUERIDO

About

Solution-oriented Scrum Master with experience supporting delivery and operations teams across Salesforce-integrated enterprise platforms. Skilled in incident management, release coordination, stakeholder communication, and continuous improvement in multicultural global environments.

Experience

• Scrum Master - Global Salesforce Operations
  Inchcape Digital Delivery
  2024 – 2026
• Scrum Master Global Salesforce Delivery Team
  Inchcape Digital Delivery
  2023 – 2024
• DevOps / PMO Intern
  Gsync Solutions – Devkinetics Inc.
  2022 – 2022
• Consulting Agency Administrator
  2014 – 2021
• Customer Service Representative
  2014 – 2021
• Stage Manager
  2014 – 2021
• Waitress
  2014 – 2021

Education

• Bachelor of Science in Computer Engineering
  Lyceum of the Philippines University – Cavite
  Computer Engineering
• Bachelor of Science in Mass Communication
  New Era University
  Mass Communication
• Secondary
  East Sprint Secondary School
• High School
  Tampines Primary School

Skills

• Salesforce
• AWS
• Jira
• Confluence
• Stakeholder Management
• Root Cause Analysis
• Scrum
• Production Support
• Incident management
• Kanban
• Release Coordination
• RPA
• Agile Coaching
• MuleSoft
• Apigee
• Manageengine Servicedesk

Courses & certifications

• Salesforce Sales Cloud Consultant · Salesforce · 2024
• Professional Scrum Master I · Scrum.org · 2023
• Lean Six Sigma
• Salesforce Experience Cloud · Salesforce