Workforce Audit Analyst

About Serco and the Role

Serco is dedicated to fostering professional growth and personal development, offering employees meaningful work opportunities alongside flexible benefits to support wellbeing and career progression. Benefits include continuous learning, supportive leadership, employee wellbeing programs, retail and lifestyle discounts, and the chance to contribute significantly to government services.

Key Responsibilities

• Ensure accurate recording of time and attendance data to facilitate correct payroll processing.
• Handle workforce management inquiries through email and ticketing platforms effectively.
• Prioritize and manage MYHR and ServiceNow requests, meeting specified turnaround times.
• Assist in system testing, configuration, and contribute to ongoing process enhancements.
• Provide guidance and training to new team members as necessary.
• Supervise ticket queues and maintain detailed case management documentation.

Candidate Profile and Required Skills

• Experience in payroll, workforce management, human resources, customer service, or related administrative roles.
• Strong analytical abilities with keen attention to detail.
• Proficiency with Microsoft Office suite, particularly in Excel, and familiarity with workforce management systems.
• Excellent communication skills and ability to engage stakeholders effectively.
• Capacity to manage competing priorities while ensuring precision in tasks.
• Collaborative approach with a dedication to continual improvement.

Work Culture and Values

Joining Serco means being part of a supportive and inclusive environment backed by stable, long-term government contracts. The company values diversity and inclusion and actively encourages applications from Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, veterans, and persons with disabilities. Employee networks promoting diversity, belonging, and inclusion are available for all staff.

Application Instructions

Interested candidates should submit their CV as a single document. If including a cover letter, it should be combined with the CV before uploading.