Visa Counselor

About the Role

At Royal Roads University, Ras Al Khaimah campus, we are looking for a proactive and detail-oriented Executive or Senior Executive specializing in Visa & Administration. This role requires managing the entire visa lifecycle for both students and employees, alongside providing key administrative and operational support to the campus. The successful candidate will take full responsibility for immigration processes ensuring strict compliance with RAKEZ and UAE immigration laws, timely application handling, and efficient collaboration with internal teams and government agencies.

Key Responsibilities

• Oversee the full visa process for students and staff including new applications, renewals, changes, medicals, biometrics, and related documentation.
• Handle student visa submissions aligned with admission schedules via the RAKEZ portal efficiently.
• Manage work permits, employment visas, entry permits, Emirates ID applications, and residence visa renewals for employees.
• Ensure timely renewal and issuance of employee work permits complying with the latest regulations.
• Track visa statuses proactively to prevent any lapses or penalties by timely renewals.
• Maintain meticulous visa records, trackers, and compliance paperwork.
• Serve as the primary liaison with RAKEZ, immigration authorities, and other government bodies.
• Respond promptly to compliance feedback and document requirements from authorities.
• Keep current with the evolving UAE immigration and free zone regulations to ensure ongoing compliance.
• Collaborate closely with Admissions, Student Affairs, HR, and Finance teams for smooth visa processing and documentation management.
• Support campus day-to-day administrative, operational, and facility management tasks as needed.
• Assist in compliance audits and maintain organized filing and documentation systems.

Qualifications and Skills

• Bachelor’s degree required.
• At least 2 years of experience in UAE visa and immigration handling, preferably in a Free Zone setup.
• Strong command of Microsoft Excel, Word, and Office suite.
• Excellent understanding of UAE immigration procedures including visa and permit processing.
• Highly organized with strong skills in documentation and record-keeping.
• Effective verbal and written English communication abilities.
• Ability to coordinate among multiple internal departments and external government entities efficiently.
• Self-motivated, solution-focused, with an aptitude for independent work and full accountability.
• Attention to detail with capability to juggle multiple priorities under tight deadlines.
• Preferably holds a valid UAE driving license due to possible travel requirements to RAKEZ and other agencies.
• Familiarity with RAKEZ portal, experience with higher education or student visa administration is a plus.
• Exposure to campus administration and operational coordination advantageous.

What We Offer

• Permanent full-time role with UAE employment visa sponsorship.
• Medical insurance coverage.
• Annual leave and benefits aligned with UAE Labour Law and company policy.
• Opportunities for growth within a vibrant international higher education institution.