Transcon Supervisor

About Expeditors

Join a global logistics leader focused on excellence in international trade and supply chain management. Headquartered in Seattle and a Fortune 500 company, Expeditors employs over 19,000 professionals worldwide across 350+ locations on six continents. We emphasize professionalism, leadership, and a supportive environment fostering innovation and customer service.

Mission

We aim to hire, nurture, and retain top logistics and technical talent worldwide. With a culture that promotes internal growth — over half our workforce has been with us for more than five years — we provide more than jobs: opportunities to grow, engage in what you love, and build a meaningful career.

Role Overview

The Transcon Supervisor supports the Transcon Manager to ensure efficient department operations, encompassing operations, finance, sales, personnel, systems, and culture adherence aligned with company policies.

Key Responsibilities

• Ensure continuous compliance with internal policies, government regulations, and customer requirements.
• Analyze and improve department operational workflows to increase efficiency.
• Guarantee all customer SOPs are met in accordance with the department's DLSOP.
• Utilize various system reports daily, weekly, or monthly to supervise operations effectively, including status exception, transit logs, consolidation, shipment summary, route activity, and aged warehouse reports.
• Assist in building and maintaining vendor relations aiming to be their lowest cost customer and implement corrective action plans when necessary.
• Support financial operations by attending regular meetings with the manager and ensuring accounts payables and credit procedures are managed efficiently.
• Collaborate with sales by offering pricing, routing, and technical advice; respond promptly to proposals and quotations; participate in new business transitions and customer retention activities.
• Mentor and develop team members, including identifying successors and managing workload distribution during peak times or absences.
• Ensure employees complete mandatory and ongoing training, conduct annual appraisals, and maintain clear job descriptions and development plans.
• Promote effective weekly team meetings and regularly review department goals to maintain accountability.
• Maximize use of systems tools such as edoc, export databases, and reports; participate in system enhancements and process improvements.
• Champion company cultural values like Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary mindset.

Qualifications

• At least 2 years of relevant industry experience (recognizing country-specific standards).
• Demonstrated supervisory skills.
• Strong product and market knowledge in logistics.
• Excellent interpersonal and communication skills to achieve positive outcomes.
• Proficient in computer applications including Microsoft Excel and Word.

Additional Benefits

• Paid vacation, holidays, and sick leave.
• Medical health plan coverage.
• Life insurance.
• Employee stock purchase program.
• Comprehensive training and professional development opportunities.
• Career growth prospects within the organization.
• Employee referral bonus program.