Tender Reviewer

Job summary

This role involves reading and assessing tender notices with a strong focus on accuracy so that customers receive the opportunities most relevant to their businesses.

Key responsibilities

• Review tender notices carefully and ensure they are processed and sent out within the agreed daily timeframe.
• Handle customer questions quickly and effectively when support is needed.
• Step in to support the publishing team by finding tenders and transferring them into internal systems.
• Train new starters and other relevant stakeholders on the review workflow and systems, following the standards set by the Tender Review Specialist and the Publishing and Review Manager.
• Spot better ways of working and put forward ideas for process, IT, or service enhancements, especially those that benefit Tenders Direct.

Skills and experience

• Strong ability to stay focused for extended periods while maintaining a very high level of precision.
• Background in a customer support environment.
• Well-developed telephone communication skills.
• Good computer literacy and familiarity with web-based tools and systems.
• Ability to recognise workflow improvements and contribute suggestions for service or technology upgrades.