Telecaller

Job Overview

The Telecaller will be responsible for initiating outbound calls to potential clients and generating leads related to immigration, study visas, work visas, tourist visas, and permanent residency services. This role demands clear communication to explain and promote the company's immigration offerings effectively.

Key Duties

• Conduct outbound calls to prospective customers to generate new business leads.
• Respond to inbound inquiries regarding various immigration services including study, work, tourist visas, and PR.
• Provide detailed explanations of the company's immigration services tailored to client needs.
• Arrange appointments and consultations for immigration counselors.
• Follow up with potential clients using multiple communication channels such as calls, WhatsApp, email, and SMS.
• Maintain and update customer information accurately within the CRM system or database.
• Build and nurture strong client relationships through continuous follow-ups.
• Meet targeted daily, weekly, and monthly call volumes and lead conversion goals.
• Handle customer questions professionally, escalating complex issues to counselors when necessary.
• Keep detailed records of client interactions, feedback, and follow-up activities.
• Collaborate closely with sales and counseling teams to ensure smooth client management.
• Stay informed on new and existing immigration programs, visa criteria, and company policies.
• Deliver exceptional customer service while promoting a positive image of the company.
• Comply with all company guidelines, procedures, and confidentiality requirements.

Candidate Requirements

• Exceptional verbal communication and interpersonal skills.
• Strong persuasion and negotiation capabilities.
• Familiarity with MS Office and experience using CRM tools.
• Ability to work efficiently under pressure to meet deadlines and targets.
• Active listening skills and a problem-solving approach.
• Proficiency in English and Hindi is essential; knowledge of regional languages is advantageous.
• Prior experience in telecalling, customer service, or immigration-related sales is beneficial but not mandatory.