Telecaller

Job Overview

BizAstra Pvt. Ltd. in Nashik is seeking a full-time Telecaller to engage with potential and existing clients through outbound and inbound calls. This role focuses on communicating the company's range of services such as startup advisory, industrial subsidies, and funding assistance. The Telecaller will clarify service details, address customer questions, and arrange meetings or follow-ups with the advisory team.

Primary Duties

• Inform clients about BizAstra's service offerings effectively.
• Respond accurately to client inquiries and manage objections.
• Record and maintain comprehensive call documentation.
• Arrange appointments and follow-up schedules with advisory personnel.
• Meet daily and weekly call volume targets.
• Collaborate with sales, advisory, and operations departments to ensure seamless customer experience.

Required Skills and Qualifications

• Strong verbal communication and active listening capabilities, with professional telephone etiquette.
• Basic skills in sales, persuasion, and negotiation to present services convincingly.
• Ability to build and maintain customer relationships and deliver excellent service.
• Competence in data entry and documentation, including accurate recording of calls and updates in CRM or spreadsheets.
• Effective time management and organizational abilities to handle high volumes of calls and achieve targets.
• Familiarity with basic computer applications such as MS Office and email; readiness to adapt to internal tools or CRM software.
• Prior experience in telecalling, customer support, or sales—particularly in financial services or consulting—is advantageous but not mandatory.