Technical Support Specialist

About Rocket IT Ltd NZ

Rocket IT Ltd NZ provides customized IT support solutions specifically designed for small to medium-sized businesses that rely on uninterrupted production lines and general IT operations. The company emphasizes the use of cutting-edge technologies to enhance operational efficiency, safeguard data, and guarantee continual system availability. Unlike generic service providers, Rocket IT tailors its approach to each client's unique environment and requirements. With over ten years of experience collaborating with well-established brands in New Zealand, it offers a dynamic workplace engaging with a variety of reputable companies.

Role Overview

This full-time position based onsite in Auckland involves delivering dependable technical support to business clients. The role includes promptly diagnosing and resolving issues across hardware, software, and network systems. It requires monitoring system performance to support ongoing production and general IT environments that demand continuous operation. Responsibilities encompass handling support tickets, delivering customer-focused solutions in a timely manner, escalating complex problems appropriately, documenting incidents accurately, and contributing to process improvements. The position requires teamwork and clear communication to minimize downtime and ensure client satisfaction.

Required Qualifications and Skills

• Proficient in providing technical support and troubleshooting across hardware, software, and networking contexts.
• Strong analytical abilities to identify root causes and recommend practical resolutions.
• Excellent customer support skills with clear communication and a dedication to service quality.
• Relevant IT support experience, preferably within small or medium business settings.
• Familiarity with Windows operating systems, typical business applications, and foundational networking principles.
• Capability to work physically onsite in Auckland and manage multiple tasks effectively under time constraints.
• Strong verbal and written communication skills to simplify technical details for clients.
• Certifications such as CompTIA A+, Network+, Microsoft 365, or equivalent professional experience are advantageous.