Team Leader - Document Control & Quality Assurance (Emiratization)

Overview

We are seeking a dedicated Team Leader to oversee a group of Quality Assurance Officers tasked with reviewing, organizing, and rectifying both customer and company documentation. This position plays a critical role in ensuring adherence to internal regulations and compliance standards through efficient management of workflows and quality control procedures.

Key Responsibilities

• Supervise daily operations related to document review and remediation processes.
• Distribute work assignments and track task completion to guarantee accuracy and punctuality.
• Instruct team members on reviewing corporate, customer, and business banking files as per established checklists and criteria.
• Perform random audits and secondary reviews to maintain uniformity and compliance.
• Assist management with putting quality assurance measures in place and recognize procedural weaknesses.
• Collaborate with various departments including business units, compliance, and operations to address document inconsistencies or absences.
• Report and escalate critical risks or compliance failures to management with detailed explanations.
• Keep comprehensive logs of remediation workflows and QA outcomes.
• Compile regular performance data, exceptions logs, and status reports on remediation efforts.
• Review daily monitoring reports to confirm all account documentation (digital and assisted) from the previous business day has been properly evaluated.
• Examine daily BPM reports and notify the relevant business units immediately about any missing submissions for resolution.

Education and Experience

• A Bachelor’s degree in Business Management, Administration, Records or Information Management, or a related discipline is required.
• At least 5 years of experience performing similar duties with document control and QA processes.