Supervisor at The Lighthouse - Riyadh

About the Role

The Lighthouse in Riyadh is searching for a devoted Supervisor to manage its restaurant operations. This position demands at least three years of relevant supervisory experience and a passion for providing exceptional guest service. Reporting to the Assistant Restaurant Manager, you will oversee both Front of House (FOH) and Back of House (BOH) activities, ensuring smooth daily operations and upholding high standards of customer satisfaction.

Key Responsibilities

• Supervise FOH and casual staff in collaboration with the Restaurant Manager, stepping in for the Assistant Manager as needed to keep operations efficient.
• Maintain full compliance with Quality, Health, Safety & Environment (QHSE) policies, including hygiene standards aligned with local regulations.
• Ensure consistent quality and service across the restaurant.
• Lead hands-on training initiatives to develop staff capabilities under manager guidance.
• Deliver outstanding guest experiences and handle customer inquiries and complaints effectively.
• Drive cost control measures and minimize waste according to set KPIs.
• Create and maintain a constructive and positive team atmosphere.
• Operate daily by monitoring equipment functionality, recording breakages, aiding in service training, and closely supervising team attendance and performance.
• Conduct stock control activities such as random order checks, routine stocktakes, and discrepancy analysis, preparing reports for senior management.
• Secure restaurant premises as well as valuable items including cash and inventories.
• Build strong guest relationships, recognizing regular patrons and resolving issues to ensure satisfaction and encourage repeat visits.

Qualifications and Skills

• A minimum of three years' experience in a comparable supervisory role within hospitality operations.
• Proficiency with POS systems and familiar with Microsoft Office tools.
• Strong understanding of restaurant FOH and BOH operations.
• Demonstrated teamwork, excellent organizational, time management, and communication skills.
• Ability to train, develop, and direct restaurant staff efficiently.

Benefits

• Chance to advance within a growing hospitality brand.
• Leadership responsibilities with opportunities to train and mentor team members.
• Dynamic, collaborative workplace environment.
• Competitive salary based on experience.