Strategic Account Manager

About Fooda

Founded in 2011, Fooda began as a solution to limited lunch options experienced by office workers in Chicago. They innovated by bringing a rotating selection of local restaurants directly into offices, creating a popular food program concept. Today, Fooda spans 60 cities, serving over 100 million meals with a network of 3,500+ restaurants across offices, hospitals, schools, and distribution centers. The company focuses on delivering food programs that employees enjoy and anticipate daily.

Role Summary

The Strategic Account Manager will lead the success and growth of Fooda’s most significant and strategic client partnerships. Responsible for overall performance, client satisfaction, and operational excellence across multiple locations, this role requires close collaboration with onsite teams to ensure superior execution. The position demands a regular onsite presence and about 35% regional travel to foster strong client and team relationships.

Key Responsibilities

• Manage the overall outcomes and performance across a portfolio of key client locations, coordinating with onsite teams for smooth operations.
• Act as the primary daily contact point for clients, facilitating proactive communication and resolving any issues to maintain high satisfaction levels.
• Regularly visit client sites to build trust, evaluate performance, and support teams in the field.
• Lead Client Business Reviews by aligning internal and client stakeholders around results, insights, and future strategies.
• Analyze operational, financial, and usage data to detect trends, risks, and opportunities, providing actionable recommendations.
• Identify opportunities for upselling and expanding client accounts, collaborating with Sales and Operations teams.
• Work cross-functionally with Sales, Restaurant Partnerships, Operations, and Finance to ensure a seamless client experience.
• Oversee dedicated onsite or program support personnel within the portfolio, clarifying roles and maintaining standards.
• Drive enhancements in processes and scalability by pinpointing gaps and opportunities for continuous improvement.
• Monitor financial health of accounts including budget adherence, performance benchmarks, and receivables, escalating issues as necessary.

Candidate Profile

• Possesses 4 to 6 years of experience in strategic account management, client operations, or supporting multiple locations, preferably within service, hospitality, or tech-enabled industries.
• Excels at building proactive, insightful client relationships beyond providing routine updates.
• Comfortable spending substantial time onsite with clients and traveling regionally as required.
• Highly data-oriented, leveraging metrics, dashboards, and reports to inform decisions and client discussions.
• Capable of handling complex responsibilities involving multiple locations, stakeholders, and priorities efficiently.
• Has leadership experience or influence skills allowing guidance through clear expectations and accountability.
• Strong communication skills suitable for executive engagement and leading teams through change.
• Collaborative across departments and skilled in driving progress through influencing.
• Proficient in Excel and internal systems, using data for clarity and ongoing enhancement.

Benefits and Compensation

• Competitive base salary with bonus opportunities and stock options based on experience.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement savings program with company matching contributions.
• Paid maternity and parental leave benefits.
• Flexible spending accounts available.
• Company-issued laptop for work needs.
• Daily subsidized lunches provided onsite.

Additional Information

Applicants must be authorized to work full-time in the United States. No agency or recruiter submissions are accepted. The annual salary range for this position is $70,000 to $85,000, with the final offer depending on factors such as experience, training, location, and skills.