Software Developer (w/d/m) Technical Support – Fixed Term 2 Years

Position Overview

This role emphasizes placing customer satisfaction at the forefront by working closely with clients to provide effective solutions, ensuring issues are fully resolved.

Key Responsibilities

• Prioritize customer satisfaction by collaborating directly with clients to address and resolve technical problems.
• Analyze complex customer queries in depth, investigate bugs, and identify root causes within the software code base.
• Employ advanced AI tools such as Claude Code to comprehend contexts more rapidly and devise solutions efficiently.
• Collaborate tightly with the development team to implement fixes and improvements directly into the software code.
• Contribute technical insights to solve challenging support cases, creating practical solutions that genuinely benefit customers.
• Document solutions clearly and share technical knowledge with support colleagues to enhance team skillsets.

Candidate Profile

• Completed training or degree in software development or related qualifications.
• Passion for diagnosing technical issues, understanding unfamiliar codebases, and crafting robust solutions.
• Confident communication skills in German with both clients and team members, with enthusiasm for imparting technical knowledge.
• Value teamwork, whether through joint debugging sessions or knowledge sharing.
• Preferably experienced with technologies including C#, C++, TypeScript, and database systems like SQL Server or Oracle.

Benefits

• Join a team of experts focused on customer satisfaction and collective success.
• Receive practical training and professional development to prepare for diverse challenges.
• Enjoy flexible working hours and options for mobile work to support work-life balance.
• Benefit from organized workflows and modern tools, avoiding call center environments.
• Experience a supportive, open corporate culture with dedicated colleagues.
• Attractive compensation, permanent contract, and additional perks such as health programs.

Additional Information

Applications have no fixed deadline; candidates can apply as long as the position is advertised. No cover letter is required, only a resume or a professional profile (e.g., LinkedIn).