Shift Supervisor - Store# 49679, Fort St. John

Overview

The Shift Supervisor role at Starbucks involves aiding the store manager in managing daily store functions during assigned shifts. As a team leader, you will oversee partner deployment and task assignment to ensure outstanding customer experiences by delivering timely service, excellent product quality, and maintaining a clean, welcoming store atmosphere. You will embody Starbucks’ core values and work in a highly regarded workplace with passionate colleagues.

Key Duties and Responsibilities

• Uphold integrity, honesty, and knowledge to reinforce Starbucks' culture, values, and mission.
• Remain composed during busy periods or irregular situations to sustain store standards and lead by example.
• Anticipate the needs of customers and store operations by actively assessing the environment.
• Communicate important information to the store manager to help the team deliver the desired customer experience each shift.
• Support new partner onboarding by encouraging positive performance and providing respectful coaching.
• Relay feedback on partner performance to the store manager.
• Promote a positive team atmosphere by recognizing morale or performance changes and reporting them promptly.
• Foster a learning environment through clear and considerate coaching to enhance operational outcomes and partner growth.
• Deliver exceptional customer service consistently, prioritizing customer connection and satisfaction.
• Identify and address customer needs proactively.
• Build meaningful relationships with shift members by understanding and responding to individual motivations and concerns.
• Manage store operations throughout the assigned shifts.
• Coordinate opening and closing responsibilities as scheduled.
• Adhere to Starbucks’ policies, including cash handling, safety, and security protocols, to protect all partners.
• Ensure strict compliance with cash management procedures among the shift team.
• Supervise baristas during the shift to maintain legendary customer service standards.
• Maintain reliable attendance and punctuality.
• Prepare and serve high-quality beverages, whole beans, and food items according to Starbucks’ recipes and presentation guidelines.
• Follow health, safety, and sanitation standards diligently.
• Acknowledge team and individual achievements through existing tools and collaborate with the store manager to innovate recognition methods.
• Leverage operational resources to deliver excellent store performance during the shift.

Experience and Skills

• Previous customer service experience in retail or restaurant settings.
• Proven ability to supervise and direct others effectively.
• Quick learner with strong oral communication abilities.
• Understanding of retail industry dynamics.
• Excellent interpersonal skills and teamwork orientation.

Diversity and Inclusion

Starbucks is an equal opportunity employer dedicated to fostering a diverse, inclusive workplace. We welcome applicants from diverse backgrounds including people of color, women, LGBTQIA+, veterans, and individuals with disabilities. Applicants with criminal records will be considered consistent with applicable laws. Reasonable accommodations for applicants with disabilities are available upon request.

Benefits

Benefit information will be provided upon employment.